AYOADE RABIU
Virtual Assistant and Customer Support professional
Professional summary
Skills
I am a results-driven Virtual Assistant and Customer Support Professional with
Editing
a strong record of delivering exceptional administrative, communication, and
Expert
organizational support in remote and freelance work environments. I am skilled
in managing client correspondence through chat and email, as well as in data
entry, research, and digital documentation, while maintaining accuracy and
Accuracy
Expert
confidentiality. I am also proficient in Google Workspace, Microsoft Excel, Canva,
Adaptability
and ChatGPT, with additional training in Cybersecurity and Digital Marketing to
Expert
enhance digital efficiency and data protection practices. Adept at multitasking,
prioritizing workload, and ensuring seamless coordination between clients and
Computer Literacy
teams. Recognized for being detail-oriented, a fast learner, and an excellent
Expert
communicator, I take pride in offering consistent, high-quality service that
Computer Proficiency
improves productivity and client satisfaction. My goal is to provide reliable virtual
Expert
assistance and professional customer support that helps organizations operate
Data Entry
efficiently and achieve measurable results.
Expert
Email Management
Experience
Expert
Volunteer Research Assistant
March 2018 - June 2019
Document Preparation
Expert
FaithWorks Youth Initiative, Nigeria, Lagos
• I conducted online and field research for youth empowerment and digital
literacy projects.
Scheduling
Expert
• I managed event registration data and communication for outreach
programs.
Research
Expert
• I collaborated with a team of volunteers to ensure timely project execution.
• Skills developed: Team collaboration, research analysis, communication,
Customer Service
Expert
and leadership.
Administrative Assistant (Intern)
July 2019 - December 2020
Insight Data Systems, Nigeria, Lagos
• I supported office operations through data entry, file management, and
Languages
English
email correspondence.
• I assisted project managers in preparing reports and maintaining client
databases.
• I helped organize meetings and update spreadsheets for daily administrative
tasks.
Hobbies
Traveling
Video games
• Skills developed: Office administration, Microsoft Excel, attention to detail,
Cooking
and reporting.
Photography
Customer Support Representative
NextConnect Tech Ltd., Nigeria, Lagos
•
January 2021 - May 2023
I delivered chat and email support to international customers across various
time zones.
• I monitored customer feedback and resolved technical or billing issues
efficiently.
• I maintained a 95%+ satisfaction rate through effective communication and
empathy.
• I documented support interactions to improve customer experience and
workflow systems.
• Skills developed: Problem-solving, CRM tool handling, communication, and
teamwork.
Virtual Assistant (Remote)
November 2023 - Now
Brightline Global Solutions
Education
2011 - 2014
Bachelor of Science HBSA of Uoudegbe North merican
niversity Benin, Benin, Cotonou
2023 - Now
Faitheroic Generation, Nigeria, Lagos
