Ayoade Oluwabukola Omotade

AYOADE, OLUWABUKOLA O. Mobile: -| email:-5, Marble Estate, Lekki-Epe Expressway, Ajah, Lagos CAREER OBJECTIVE To be part of a dynamic, full-fledged and competent organization, introducing inventive and innovative ideas as a way of bringing up changes that can improve the efficiency of the organization, also to be diligent and hardworking through participation in individual and group goals for the progress of humanity and always strive for excellence and precision at all position and circumstances I find myself. VISION To discharge value and maximize profit by improving the operational efficiencies of my employer. WORK EXPERIENCE ISONBPO International Limited 2015 - 2017 Customer Care Representative (Inbound and Outbound Call Center Executive) Responsibilities: Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services. Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer. Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies. Update details for personal and business clients, such as name and address details. Perform verification of customers. Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept. Collaborate with the customer service manager to ensure that proper customer service is being delivered. Implement changes in renewals or company policies. Union Bank of Nigeria - (DIRECT SALES AGENT) Meet with prospective clients and ensure conversion of appointments to sales. Assessing/reviewing Client’s business financial status and present summary report on credit worthiness to credit committee for decision making. Designing tailored risk management framework for inherent risk in clients’ business. Conducting widespread credit risk survey for the purpose of updating the company’s risk management policies and procedure. Managing and maintaining quality portfolio using various CRM and monitoring strategy Analyze credit bureau report, conduct client credit rating and use the information to take decision. Conducting risk Assessment: with focus on Market, Commercial, Financial and present the summary report to the management for designing of Risk-Enterprise Framework. Performing Financial and credit analysis using Industry-related crosschecks and ratio to make wise investment option with minimal risk. Managing portfolio>70Millions with PAR<2% and ensure optimal capital earning per client. Function as a member of Credit decision making committee Help in cross selling of banking products (loan & Deposit) to attain LDR. Assist Operational staff during disbursement and loan processing. PROFESSIONAL CERTIFICATE Certified Customer Service RepresentativeOctober, 2015 Certified Remote Customer Service Representative May, 2020 NOTABLE ACHIEVEMENTS 1. Awarded as the quality champion in June 2016 for exceptional customer service delivery. 2. Selected as a delegate with top management executives to witness the transition of top 20 agents in MTN to ISON BPO International in September, 2016. 3. Qualified as one of the 50 associates to pioneer the outbound section; a segment for telemarketing to run a vas campaign in September, 2016- December, 2016 4. Selected as the VP champion to assist line manager in coordinating the team 5. Recognized and rewarded as the best employee of the month in August, 2017. 6. Recently scaled through as one of the few agents to pioneer a company's radio station. APPLICATION WORKED WITH Siebel CRM – This application is developed for use for keeping customer record Time Off Management – This is an application developed to manage the leave of employees in a company, it was built using react as frontend, express and node.js as backend, mongodb as the database. https://time-off-frontend.herokuapp.com Agility – This is an application developed to display 360 degree view of all customer record in different landing page. Avaya App – this is an application developed for routing calls and picking calls EDUCATION Bsc Ed. Political Science Tai Solarin University Of Education, Ijagun Ijebu Ode, Ogun State. - Secondary School Leaving Certificate Ideal Comprehensive College, BBHS OkeSaje, Abeokuta. Ogun State. 2006 ADDITIONAL SKILLS Microsoft Office package: Microsoft Word, Excel, Access, Adobe Page Maker. Interpersonal Skills Ability to work alone and in a group. Performance with less supervision. Attention to Detail. Efficient Time Management. Excellent Communication Skills Ability to show Empathy Listening Skills Excellent Typing Skills (45wpm) Multitasking Emotional Intelligence (E.I) REFEREES: 1. Olaoluwa Akingbade, Delswort Nigeria Ltd, Osun State, Nigeria- 2. Obadimu Samuel Whiteman and co Investments, Ogun State, Nigeria- LinkedIn Profile Link: https//:www.linkedin.com/in/oluwabukola-ayoade-0bba11bb