Aymen Ben Amor

AYMEN BEN AMOR Sousse, Tunisia - Tel : - SUMMARY Experienced Manager and Technical Sales Representative with over 10 years of expertise in the telecommunications industry and beyond. Skilled in team management and fostering strong communication with both collaborators and customers. Proven track record of successfully leading projects through effective leadership and cost optimization strategies. Dependable, ambitious, and committed to professional growth. Dedicated to achieving objectives with determination, adhering to directives, and continuously improving service quality. WORK EXPERIENCE FRANCHISE MANAGER , Orange tunisia Jan 2016 - Present Analyze customer data to offer tailored services and enhance loyalty. Conduct a detailed inventory of various product types and track costs effectively. Lead and manage a cohesive, high-performing team of nine in the telecommunications sector. Provide exceptional customer service by welcoming clients in person or via phone, understanding their needs, and delivering appropriate solutions. Drive sales by suggesting complementary products to increase the average transaction value. Oversee payments and ensure accurate checkout processes for all commercial advisors. SALES TECHNICIAN , Orange tunisia Sep 2014 - Dec 2015 Diagnosed and resolved complex, integrated customer issues during implementation. Provided maintenance and support for data systems, VoIP, and other applications. SENIOR WAREHOUSE SUPERVISOR , Print Pro tunis Aug 2013 - Jul 2014 Maintained accurate and timely daily logs to ensure precise internal reporting and track material movements. Updated documentation and records consistently to prevent processing or delivery errors. Designed and implemented a comprehensive staff training program to enhance employee performance and morale. Supervised warehouse staff, ensuring efficiency and productivity in a fast-paced environment. HEAD OF DEBT COLLECTION AGENCY , CRC Sousse Jul 2012 - Jul 2013 Negotiated with creditors on behalf of clients to secure favorable payment terms, including adjustments, interest rate reductions, and structured payment plans. EDUCATION Baccalauréat AIRCRAFT PILOTING AND NAVIGATION Jun 2007 Feb 2008 - Jun 2009 European pilot academy - Malta IT support technician Sep 2009 - Jul 2011 SECTORAL TRAINING CENTER ADDITIONAL INFORMATION Technical Skills: Project Management, Communication,Leadership, Problem solving, Time management, Teamwork, Team Management, Administrative skills, Active listening, Customer service, Computer, Flexibility, Communication, Organization, Attention to Detail, Responsibility Languages: English, Frensh, Arabic