AYMAN MOHAMED ABDEL MONEIM
Address:19 Fahmy St. Bab El Louk Cairo
Phone:+ -| Email:-
CORE COMPETENCIES
& SKILLS
High skills in sales ▪ High Communication skills ▪ Ability to learn any online application
in short time ▪ Computer literate ▪ Teamwork
CAREER HISTORY
Operation manger| Gobookers – Cairo july 2023 till present
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Assigning daily tasks to my team
Manging weekly schedule
Handling online system problems with the it company
Handling escalations & on spot cases
Evaluating monthly team performance.
Operation manger| tourasco holidays – Cairo Jan 2023 to july 2023
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Assigning daily tasks to my team
Manging weekly schedule
Handling online system problems with the it company
Handling escalations & on spot cases
Evaluating monthly team performance
Customer support | Hotelbeds – Cairo Jan 2021 to Dec 2022
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Handle day to day bookings on the onlinesystems.
Communicate with the hotels for confirmations and bookings amendments onspot
Communicate with the travel agents for last minute bookings and otherrequirements.
Negotiate with the hotels for special rates for specific cases onspot
Negotiate with the supplier for booking problems.
Senior Operation Agent | Nirvana Travels & tourism – Cairo Sep 2019 to Jan 2021
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Handle day to day bookings on the onlinesystems.
Communicate with the hotels for confirmations and bookings amendments onspot
Communicate with the travel agents for last minute bookings and otherrequirements.
Negotiate with the hotels for special rates for specific cases onspot
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Negotiate with the supplier for booking problems.
Handling day to day escalations
following up with agents to reduce any mistakes
organizing weekly schedule for the department
Customer support specialist | HotelsPro – Metglobal – Cairo October 2018 to Sep 2019
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Handle day to day bookings on the onlinesystems.
Communicate with the hotels for confirmations and bookings amendments onspot
Communicate with the travel agents for last minute bookings and otherrequirements.
Negotiate with the hotels for special rates for specific cases onspot
Negotiate with the supplier for booking problems.
Was nominated to be a night shiftsupervisor
OPERATION STAFF | Trabeds - Online Global– Egypt
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November 2017 to October 2018
Handle day to day bookings on the onlinesystem.
Communicate with the hotels for confirmations and bookingsamendments.
Communicate with the travel agents for last minute bookings and otherrequirements.
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Negotiate with the hotels for special rates for specificcases
Negotiate with the supplier for bookingproblems.
RESERVATION STAFF | Standard Tours–Egypt
March 2017 to October2017
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Handle day to day bookings on the onlinesystem.
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Communicate with the hotels for confirmations and bookingsamendments.
Communicate with the travel agents for last minute bookings and otherrequirements.
Negotiate with the hotels for special rates for specificcases.
CONTRACTING STAFF | Standard Tours–Egypt
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Assist in preparing the tariff on Excelsheets.
Extract rates from the hotels contracts and make the necessarycalculations.
Upload rates to the onlinesystem.
PROMOTER | UNI GROUP–Egypt
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January to March2017
July to December 2016
Promote G-Tide and Archos mobile toretailers.
Daily visits to the mobile shops inCairo.
Create awareness of theproducts
EDUCATIONAL QUALIFICATION6 October
Academy| I n f o r m a t i o n Technology
201
4 to2016
PERSONAL DETAILS
Date of Birth: 11 October 1994
Marital Status: Single
Nationality: Egyptian
Driver’s License: N/A