Ayman

Ayman

$8/hr
i worked in the travel and touris industry for more than 6 years
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
31 years old
Location:
Cairo, Cairo, Egypt
Experience:
7 years
AYMAN MOHAMED ABDEL MONEIM Address:19 Fahmy St. Bab El Louk Cairo Phone:+ -| Email:- CORE COMPETENCIES & SKILLS High skills in sales ▪ High Communication skills ▪ Ability to learn any online application in short time ▪ Computer literate ▪ Teamwork CAREER HISTORY Operation manger| Gobookers – Cairo july 2023 till present • • • • • Assigning daily tasks to my team Manging weekly schedule Handling online system problems with the it company Handling escalations & on spot cases Evaluating monthly team performance. Operation manger| tourasco holidays – Cairo Jan 2023 to july 2023 • • • • • Assigning daily tasks to my team Manging weekly schedule Handling online system problems with the it company Handling escalations & on spot cases Evaluating monthly team performance Customer support | Hotelbeds – Cairo Jan 2021 to Dec 2022 • • • • • Handle day to day bookings on the onlinesystems. Communicate with the hotels for confirmations and bookings amendments onspot Communicate with the travel agents for last minute bookings and otherrequirements. Negotiate with the hotels for special rates for specific cases onspot Negotiate with the supplier for booking problems. Senior Operation Agent | Nirvana Travels & tourism – Cairo Sep 2019 to Jan 2021 • • • • Handle day to day bookings on the onlinesystems. Communicate with the hotels for confirmations and bookings amendments onspot Communicate with the travel agents for last minute bookings and otherrequirements. Negotiate with the hotels for special rates for specific cases onspot • • • • Negotiate with the supplier for booking problems. Handling day to day escalations following up with agents to reduce any mistakes organizing weekly schedule for the department Customer support specialist | HotelsPro – Metglobal – Cairo October 2018 to Sep 2019 • • • • • • Handle day to day bookings on the onlinesystems. Communicate with the hotels for confirmations and bookings amendments onspot Communicate with the travel agents for last minute bookings and otherrequirements. Negotiate with the hotels for special rates for specific cases onspot Negotiate with the supplier for booking problems. Was nominated to be a night shiftsupervisor OPERATION STAFF | Trabeds - Online Global– Egypt • • • November 2017 to October 2018 Handle day to day bookings on the onlinesystem. Communicate with the hotels for confirmations and bookingsamendments. Communicate with the travel agents for last minute bookings and otherrequirements. • • Negotiate with the hotels for special rates for specificcases Negotiate with the supplier for bookingproblems. RESERVATION STAFF | Standard Tours–Egypt March 2017 to October2017 • Handle day to day bookings on the onlinesystem. • • • Communicate with the hotels for confirmations and bookingsamendments. Communicate with the travel agents for last minute bookings and otherrequirements. Negotiate with the hotels for special rates for specificcases. CONTRACTING STAFF | Standard Tours–Egypt • • • Assist in preparing the tariff on Excelsheets. Extract rates from the hotels contracts and make the necessarycalculations. Upload rates to the onlinesystem. PROMOTER | UNI GROUP–Egypt • • • January to March2017 July to December 2016 Promote G-Tide and Archos mobile toretailers. Daily visits to the mobile shops inCairo. Create awareness of theproducts EDUCATIONAL QUALIFICATION6 October Academy| I n f o r m a t i o n Technology 201 4 to2016 PERSONAL DETAILS Date of Birth: 11 October 1994 Marital Status: Single Nationality: Egyptian Driver’s License: N/A
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