Ayishat Salami

Ayishat Ozohu Salami Sales Expert|Outbound Caller|Customer Service Representative EXECUTIVE SUMMARY Results-driven Sales and Customer Service Professional with over three years of experience in outbound calling, appointment setting, and client relationship management across the real estate, insurance, and wellness industries. Skilled in lead generation, objection handling, CRM management, and delivering excellent customer experiences. Experienced in engaging US, UK, and Nigerian clients in fast-paced, target-driven environments. Confident communicator with strong persuasion skills and a consistent track record of meeting and exceeding performance targets. CORE SKILLS • Outbound Calling & Cold Calling • Lead Generation & Qualification • Appointment Setting • Sales Closing Techniques • Objection Handling • Customer Relationship Management (CRM) • High-Volume Call Handling • Persuasive Communication • Active Listening • Client Follow-Up & Nurturing • Target & KPI Achievement • Time Management • Remote Work & Virtual Collaboration WORK EXPERIENCE UnitedHealth Group – United States (Remote): Sales Development Representative January 2024 – September 2024 • Conduct 80–100 outbound calls daily to prospective clients regarding health insurance coverage options. • Qualify leads based on eligibility, needs, and budget before transferring to licensed agents. • Schedule policy consultation appointments and follow-ups. • Update and manage customer data using CRM systems. • Consistently met weekly appointment-setting targets and maintained high call conversion rates. • Handled objections professionally while maintaining compliance with insurance communication guidelines. Foxtons – London, United Kingdom (Remote): Appointment Setter / Outbound Caller July 2022 – November 2023 • Contacted property inquiry leads to introduce available listings and investment opportunities. • Scheduled property viewings and consultations for sales agents. • Followed structured call scripts while personalizing conversations to improve engagement. • Managed follow-up calls, emails, and SMS communications. • Increased confirmed viewing appointments through consistent follow-up and rapport-building techniques. • Maintained accurate prospect records within CRM platforms. Medplus Pharmacy – Lagos, Nigeria: Customer Service & Sales Representative February 2021 – April 2022 • Responded to customer inquiries via phone and in-person regarding health and wellness products. • Promoted membership programs and upsold wellness packages. • Processed transactions and handled customer complaints professionally. • Assisted in managing customer records and appointment scheduling for wellness consultations. • Contributed to monthly sales growth through proactive product recommendations. EDUCATION • Bachelor of Science, Political Science and International Relations - University of Abuja, Nigeria. 2025 • Senior Certificate - Apex College, Edo, Nigeria. 2018