Ayi Hantz Axel

José Armel Axel AYI HANTZ Date of birth: 17/08/1993 Nationality: Beninese Phone number: (- (Mobile)- Gender: Male Email address: Facebook: https://bit.ly/3wblR0H WhatsApp Messenger: - Address: Aidegnon, Tokan , Abomey-calavi, Benin (Home) ABOUT ME Dynamic and versatile, I have developed extensive expertise in customer service, team management, and linguistic consultation. With a solid background as a teleadvisor and a professional progression into leadership roles, I am currently the Production Team Leader at the French call center Vipp Intertis and also the CEO of Hant'z Consulting, a company specializing in language coaching, translation, text editing, and interpretation. WORK EXPERIENCE 07/04/2024 – 14/04/2024 Chateau Gontier, France SEMINAR ON VARIOUS PROFESSIONS WITHIN THE HYPERION DEVELOPMENT GROUP VIPP GROUPE & HYPERION DEVELOPPEMENT • Collaboration with representatives from various sectors (GCN, GRAND EST, SUD EST, CENTRE, ATLANTIQUE NORD ET SUD, IDF NORD) to enhance the productivity of 27 ADVs in management at VIPP. • SS4 training (in-depth knowledge of asbestos) • Advanced Training in EPC (Energy Performance Certificate) • Success Story Conference presented by the President of VIPP Group, Mr. Charles Emmanuel BERC, and the President of HYPERION Group, Mr. Edouard CARVALLO 27/03/2023 – CURRENT Cotonou, Benin CALL CENTRE SUPERVISOR VIPP INTERTIS BENIN • Briefing of ADVs (Sales Administration Assistants) • Daily ritual checks (unperformed interventions, invalids, appointments to be scheduled, billing, customer email processing) • Quality checks on calls made regarding production and through listening • Quality picking done on different ADVs • Verification of various stocks and processes • Support and skill enhancement of ADVs • Compilation of CLIENT COPROD file 08/03/2021 – 24/03/2023 Cotonou, Benin TELEADVISOR / TELESALES REPRESENTATIVE / COMMUNITY MANAGER AND SALES ADMINISTRATION ASSISTANT (ADV) VIPP INTERSTIS BENIN • • • • • • • Subscription telesales for CANAL+ campaign Client retention After-sales service (SAV) Digital management (Community manager on Canal+ Benin Facebook page) Assistance with MyCanal app usage Telesales of electricity and gas for the French ENI GAZ & POWER campaign Sales Administration Assistant for the French ADX GROUPE campaign (Order processing, Appointment scheduling with Tenants/Building Managers, planning, customer email management, handling invalids and billing, use of CRM platforms, Calypso and Sogelink (completion of DICT and DA) 05/01/2021 – 05/03/2021 Cotonou, Benin PROFESSIONAL INTERNSHIP IN INTERNATIONAL CUSTOMER RELATIONS VIPP INTERSTIS BENIN • • • • Introduction to the VIPP Group Training on the Teleadvisor profession Simulation of calls and handling of objections and barriers Coached call handling 08/12/2018 – 31/12/2021 Cotonou, Benin CUSTOMER SERVICE REPRESENTATIVE CANAL + BENIN • CANAL+ subscription telesales • Renewal follow-up • Client retention 12/02/2019 – CURRENT Abomey-Calavi, Benin CHIEF EXECUTIVE OFFICER HANT'Z CONSULTING • • • • English language coaching Translation (English-French / French-English) Interpretation Text editing and proofreading EDUCATION AND TRAINING 10/10/2013 – 08/08/2017 Ilorin, Kwara State, Nigeria BACHELOR IN ENGLISH ARTS UNIVERSITY OF ILORIN,KWARA STATE,NIGERIA Website https://portal.unilorin.edu.ng/ 06/10/2011 – 10/06/2012 Abomey-Calavi, Benin A-LEVEL DIPLOMA WITH A MAJOR IN BIOLOGY & GEOLOGY COMPLEXE SCOLAIRE SAINTE BAKHITA HOBBIES AND INTERESTS Loisirs et centres d'intérêt • • • • • • Reading Writing texts and songs Art Direction Traveling Basketball Music LANGUAGE SKILLS Mother tongue(s): FRENCH Other language(s): UNDERSTANDING ENGLISH SPEAKING WRITING Listening Reading Spoken production Spoken interaction C2 C2 C2 C2 C2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Microsoft Office Microsoft Word Microsoft Powerpoint Microsoft Excel CRM ADOBE CANVA CHATGPT ZOOM Instagram Social Media tiktok Gmail LinkedIn Google Drive Internet Skype Power Point Outlook whatsapp YouTube