AYHAN HUSEYNOV
I T S U P P O RT
https://www.linkedin.com/in/ayhan-huseynov
ABOUT ME
I am an IT Technical Support Specialist with Service Desk experience using Jira. I have
practical knowledge of user and group management in Active Directory, Windows operating
systems, and Microsoft 365. With my analytical mindset and strong communication skills, I
focus on providing prompt resolution of technical issues and high user satisfaction.
EDUCATION
Azerbaijan State University of Economics
Information Technology (Bachelor)
2021 - 2025
GPA : 80.54
Western Caspian University
Managment Information Systems (Master)
2025 - 2027
EXPERIENCE
Digital Medical Solutions LLC - Service Desk Intern
September 2025 - November 2025
Managing requests from hospitals via the Jira system, classifying them by type, priority and
urgency and ensuring their execution.
Creating user accounts, resetting passwords, assigning roles and managing access
permissions.
Answering incoming calls from users and providing user support with remote connection
tools (AnyDesk).
Providing support for data management and operational problem resolution using Microsoft
Office programs.
DOST Agency No. 1 - Volunteer
January 2024 - March 2024
As a group leader, organizing and directing the daily activities of volunteers and
training new volunteers.
Welcoming citizens, listening to their requests and directing them to the relevant
department or service desk, supporting the proper conduct of the process.
ASAN Service No. 5 - Volunteer
March 2023 - May 2023
Welcoming citizens and directing them to the appropriate service departments
Assisting in the preparation of various types of applications and documents
Developing operational, teamwork and communication skills
SKILLS
Hardware and System Management:
Computer disassembly, assembly and maintenance
Diagnostics of motherboards, RAM, CPU, HDD/SSD components
Installation, configuration and management of Windows operating systems
Management of virtual environments (VMware, VirtualBox)
Backup and Recovery (Windows Backup, OneDrive, RAID configuration)
Network and Security:
Knowledge of the OSI model and TCP/IP protocols
IP addressing, DHCP, DNS and NAT configurations
Network diagnostics via CMD/PowerShell (ping, tracert, ipconfig, netstat, etc.)
Firewall functions, network monitoring and log analysis (Wireshark, Event Viewer)
Network Equipment and Troubleshooting:
Knowledge of UTP and fiber optic cable types
Knowledge of RJ-45 Ethernet cable preparation and testing
Initial configuration of routers, switches, and modems
Configuration and security settings of Wi-Fi networks
IT Support and Service Tools:
Active Directory (user accounts, work with groups, password management)
Technical request management via Jira
Microsoft Office 365
Remote control programs (Remote Desktop, AnyDesk, TeamViewer)
Soft Skills
Strong communication skills, teamwork, quick problem solving, proper time management,
initiative and leadership, ability to work under stress, ability to adapt, being attentive and
precise, always open to learning.
COURSES AND CERTIFICATES
CompTIA A+ Certification Core 1 -) - Packt (Coursera)
CompTIA A+ Certification Core 2 -) - Packt (Coursera)
Microsoft IT Support Specialist - Microsoft (Coursera)
Computer Hardware Basics – Cisco Networking Academy (2025)
IT Customer Support Basics - Cisco Networking Academy (2025)
Systems and Network Engineering - Udemy (Kayhan Kırbaş)
LANGUAGES
Azerbaijani - Native language
English - B1 +
German - A1
Turkish - C1
