Ayeza Anis

AYEZA ANIS PROFILE A critical thinker, planner and passionate individual who is keen to learn and deliver to the best of her abilities. WORK EXPERIENCE CONTACT 2-A Taimoor Street Shadab Colony, Temple Road, Lahore, Pakistan - https://www.linkedin.com/in/ayeza-anis- EDUCATION Bachelors of Business Administration Science (Marketing and Media) LAHORE SCHOOL OF ECONOMICS- CGPA 3.26 Intermediate BEACONHOUSE CONCORDIA COLLEGE- GCE Ordinary Level CONVENT OF JESEUS AND MARY- SKILLS Community management Customer service E-commerce Slack Linear Arine Skincare Brand | July 2022 - Present Strong email and in-person customer communications. Minimised customer churn, assisting customers in finding creative solutions. Used Slack for effective inter-team communication. Used Linear for monitoring weekly tasks. Acted as the first point of contact from customers regarding general and technical product information. Forwarded complaints effectively to relevant departments. ENTREPRENEUR - BAKER Go Bananas Bakery | August 2020 - Present Online baking start-up. Product photography. Content creation for social media posts. Showcased and sold baked items at Entrepreneur Haryali Market. Social media handling. Customer dealing. ASSISTANT BRAND MANAGER - DIGITAL MARKETING Content Writing Communication Skills Social media management PowerPoint Baking CERTIFICATIONS Graphic Designing Course by LitPlus Creatives. Baking certification. CUSTOMER SUCCESS REPRESENTATIVE Sapphire Dairies | January 2021 - June 2022 Content creation for social media posts. Content writing. Community management on social media platforms. Customer service. Training internees. Ecommerce order taking and order sheet maintenance.