Ayeni Anuoluwapo

AYENI, O ANUOLUWAPO Lagos, Nigeria |   -, - |     -LinkedIn PROFESSIONAL SUMMARY Proactive Virtual Assistant with over 4 years of experience providing high-level administrative support, community management, and digital communications for growing organizations. Skilled in email and calendar management, client onboarding, meeting coordination, and travel logistics. Adept at designing visually compelling graphics, managing social media communities, and preparing agendas, minutes, and post-meeting summaries. Known for improving operational e2iciency, creating SOPs, and supporting seamless project execution while ensuring excellent stakeholder experiences. CORE COMPETENCIES  Virtual Assistance & Administrative Support  Email & Calendar Management  Graphic Design (Canva)  Community Management & Onboarding  Event & Webinar Coordination  Meeting Agenda, Notes & Summary Documentation  Content Creation & Social Media Management  Process Optimization & SOP Development  CRM Tools & Client Relationship Support  Stakeholder Communication & Customer Service PROFESSIONAL EXPERIENCE Virtual Assistant & Community Manager Lodestar Women’s Network UK | Remote | 2025 – Present  Manage onboarding for new members and support 3 active WhatsApp communities, boosting engagement by 40%.  Schedule meetings, prepare agendas, and develop post-event reports and summaries for leadership.  Coordinated the launch of the Lodestar Book Club with 15+ participants and 100% attendance at kicko2.  Designed branded visuals and email newsletters, increasing member interaction across campaigns.  Created streamlined SOPs for member registration and communication workflows, reducing response time by 50%.  Manage executive inbox organization, follow-ups, and appointment scheduling to support timely decision-making. Content & Social Media Support Wayfare Travels | Lagos/Remote | 2024 – Present  Designed compelling digital graphics and weekly email campaigns reaching 500+ subscribers.  Increased LinkedIn engagement by 65% and Instagram reach by 40% within 6 months through strategy and optimization.  Supported sales lead generation through LinkedIn outreach converting to discovery calls for incentive travel packages.  Contributed SEO-aligned content for the company blog, increasing website tra2ic by 25%.  Assisted with presentation designs and campaign reports for internal and brand growth initiatives. Social Media & Community Assistant DSB Media | Remote | 2024 – 2025  Managed a 200+ member online community and improved onboarding turnaround from 48 hours to 12 hours.  Designed brand-consistent graphics and revamped Instagram content style, boosting engagement by 50%.  Organized and promoted engagement initiatives (polls & live sessions) increasing participation by 30%.  Provided email responses and scheduling support for community sessions and client requests. Customer Service & Travel Assistant Organized Logistics | Hybrid | 2020 – 2022  Delivered prompt customer support with a 95%+ client satisfaction rate.  Managed flight and hotel bookings, created itineraries, and handled documentation for multiple travelers.  Maintained databases and executed back-o2ice virtual tasks ensuring smooth operations.  Improved travel booking workflows, reducing errors by 20% and speeding up processing time. Social Media Intern CWAY Group | Hybrid | 2022 – 2023  Assisted digital campaigns that grew Instagram followers by 15% in 6 months.  Created content calendars and captions that improved page interactions by 20%. EDUCATION Higher National Diploma (HND), Microbiology Lagos State Polytechnic, Ikorodu | 2021 CERTIFICATIONS  Social Media Management – In View (2025)  Virtual Assistance – ALX Africa (2024)  Customer Service Management – Next Height Academy (2023) TECHNICAL SKILLS  Canva (Graphic & Document Design)  Google Workspace & Microsoft O2ice Suite  Mailchimp, Zoho, Slack, Microsoft Teams  Project Management Tools: Asana, Notion, Zoho Projects  Social Platforms: Instagram, LinkedIn, WhatsApp SOFT SKILLS Communication • Time & Task Management • Organization • Creativity Attention to Detail • Problem-Solving • Team Collaboration • Emotional Intelligence