AYELEN DAVADIE
EN<>ES TRANSLATOR
CONTACT
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in/ayelen-davadie
PROFILE SUMMARY
Experienced Service Desk Analyst with a strong background in
remote technical support and troubleshooting. With a commitment
to excellence, I thrive in dynamic work environments and excel at
swiftly adapting to new tasks and challenges. Fluent in both English
and Spanish, with strong communication skills and attention to detail.
EDUCATION
WORK EXPERIENCE
2017 - 2020
DEC 2020- NOV2021 / MAY - AUG 2023
Instituto Superior del Profesorado N 8
“Almirante Guillermo Brown”
English into Spanish Translator
TECHNICAL SKILLS
Operating Systems: Windows,
macOS.
Ticketing Systems: Cherwell,
ServiceNow.
Remote Tools: TeamViewer,
Bomgar, Slack.
Core Competencies:
Troubleshooting, Ticket
Escalation, Remote Assistance.
Trados Studio.
ADDITIONAL
EXPERIENCE
Server - Food and Beverage experience
DEC 2019- MAR 2020 /
DEC 2021- MAR 2022
The Ritz-Carlton, Lake Tahoe
MAY 2022- DEC 2022
Mondrian Doha
DEC 2023- APR 2024
Basecamp Pizza Co.
APR 2024- PRESENT
Beach Retreat & Lodge at Tahoe
Endava
Service Desk Analyst
Provided remote technical support to users via email, phone and chat.
Diagnosed and resolved technical issues, ensuring timely solutions
meeting the SLAs.
Managed complex technical cases performing at a Senior Level.
Collaborated with internal teams to escalate tickets and resolve highpriority issues.
Managed incidents in line with company procedures, delivering high
customer satisfaction.
JAN 2021 - MAY 2023
Translator - Self employed
Translated academic documents such as resumes, letters of
recommendation, and educational certificates for clients applying for
student visas.
Ensured accuracy and clarity in translation, maintaining the original
meaning while adapting for cultural and linguistic differences.
Collaborated with clients to understand their needs and deliver timely,
high-quality translations that adhere to visa application requirements.
NOV 2016 - FEB 2023
Private English Lessons - Self Employed
Provided personalized English lessons to non-native speakers, focusing
on conversational skills, grammar, and vocabulary improvement.
Tailored lessons to meet individual learning goals and proficiency levels.
