Ayeku Feyisara

AYEKU, FEYISARA COMFORT Contact Information Address: 3 Ogunjiri Street, Alapere- Ketu, Lagos Email:-Contact: - PROFESSIONAL SUMMARY Results-driven Brand communication/coordinator with 5+ years of experience in banking, insurance, and leasing sectors. Proven skills in customer relations, communication, and conflict resolution. Seeking a dynamic environment for self-development and professional growth. EDUCATION o B.A in English and Literary Studies, Ekiti State University, Ado-Ekiti -) CERTIFICATIONS Jobberman Soft Skills Training Customer Service Skills, Alison (2020) Basic Data Processing/Office Operations, Ultimate Global Computer Concepts, Lagos PROFESSIONAL EXPERIENCE Corporate Communication/ESG Coordinator GOXI Microinsurance (Jan. 2024 - Present) Responsibilities o Develop and implement internal and external communication strategies o Craft and disseminate press releases, media advisories, and other corporate communications o Manage relationships with media, stakeholders, and the public. o Coordinate events, conferences, and trade shows o Develop and implement ESG strategies and policies o Engage stakeholders on ESG issues o Ensure alignment with company values and mission o Crisis communication and management o Stakeholder engagement and relations o Brand management and reputation o Community outreach and philanthropy o Provide administrative support to the corporate communication and ESG teams. Brand & Communication Officer Rosabon Financial Services (Apr. 2022 – Dec. 2023) Responsibilities o Develop and maintain the company's brand identity and guidelines o Manage brand reputation and crisis communication. o Develop and implement internal and external communication strategies o Manage relationships with media, stakeholders, and the public Coordinate events, conferences, and trade shows. Manage speaker requests and media interviews Develop and implement crisis communication plans. Collect customer data, analyse feedback, and provide insights to improve customer service o Prepare weekly, monthly, and quarterly reports on customer interactions, complaints resolution, and brand performance. o o o o Customer Service Executive Cornerstone Insurance (Bancassurance) -) Responsibilities o Responded to customer inquiries o Resolved customer complaints o Built and maintained customer relationships o Collected and entered customer data o Prepared reports Front Desk Officer Pinehill Leasing Limited -) Responsibilities o Managed office administration o Answered calls and took messages o Maintained diaries and arranged appointments o Filed documents o Managed storekeeping Classroom Teacher (NYSC), Perfugium College, Lagos -) Responsibilities o Taught English and Literature o Prepared lesson notes o Set tests and exam questions o Marked exam scripts KEY SKILLS o Basic Data Processing/Office Operations, o Customer Service & Communication o Conflict Resolution & Adaptability o Empathy & Patience o Office Administration o Self-Control & Responsibility o Data Entry & Report Preparation REFEREES Available upon request.