Ayan Tahir

I am Ayan Tahir, a proactive and detail-oriented professional with a strong background in customer service, data entry, and software development. With over a year of experience as a Customer Feedback Agent and Sales Agent in the telecommunications sector, I have honed my ability to understand customer needs, manage high-volume tasks, and deliver measurable improvements in service quality. My experience using tools like Salesforce to organize feedback reviews and escalate complex issues resulted in a 20% reduction in repeat complaints during my tenure—showcasing my ability to create data-driven solutions that enhance customer satisfaction.

Currently pursuing a Bachelor’s degree in Computer Engineering at the European University of Lefke, with a minor in Environmental Sustainability and Software Engineering, I bring a combination of technical knowledge and problem-solving skills. I am deeply passionate about leveraging technology to create efficient systems, which led me to develop JetSetGo, a Python-based aviation management application. The project integrates a customtkinter-based GUI with a MySQL backend to manage real-time aviation data, including airline operations, passenger bookings, and flight management. This project demonstrates my ability to build database-driven applications from scratch, implement CRUD operations, and design user-friendly interfaces. It also highlights my adaptability to various tools, frameworks, and modern development practices.

In addition to my technical expertise, I possess exceptional communication and organizational skills, which have enabled me to successfully conduct high-volume outbound sales campaigns, handle follow-up calls, and exceed conversion KPIs by 18%. My IELTS score of 7.5 (C2 proficiency) reflects my ability to communicate effectively in professional English, while my multilingual abilities (Turkish B1 and Urdu Native) allow me to engage with diverse audiences.

I am proficient in Microsoft Office, Google Docs, and various CRM tools, alongside programming skills in Python and database management. I am also skilled in professional email writing, copywriting, content creation, and fast typing (45 WPM), which makes me well-suited for remote data entry, virtual assistant, or customer service roles.

With my unique blend of customer service expertise and technical acumen, I aim to bring value to organizations that appreciate innovation, reliability, and results-oriented work. My ultimate goal is to contribute to business growth while advancing my technical and professional skills