Ayan Ghosh

AYAN GHOSH (CV) Mobile: (- Email- Objective Aim to be associated with a progressive organization that gives scope to update my Knowledge and skill in accordance with latest trends and be a part of a team that dynamically work towards the growth of the organization. Software Exposure Application Service-Now, Remedy, MS office, O365, Outlook, G-suit applications, Secure shell Working Experience CSS Corp. Pvt. Ltd Previously Worked with CSS Corp. engineer and providing support for IT Support in three different OS i.e., windows, linux and macOS from 9th Oct 2019 till 23rd Sept, having an experience of 12 months Job Responsibilities Installation & configuration of computer hardware operating systems and applications. Maintenance and monitoring of computer networks and systems. Logging the incoming queries in ticketing Tools Troubleshooting and solving hardware or software faults. Testing and evaluating new technology. Performing electrical safety checks on the company’s computer equipment. Responding to incoming calls and Emails with-in a targeted SLA Providing Remote Assistance as and when needed Knowledge on Google Ticketing system and as well as in Citrix client services Unisys India Pvt Ltd. Previously Worked with Unisys India as a senior support associate and provided L2 support for IT Service Desk from 19th March 2018 till 28th June 2019, having an experience of 1.3 years Job Responsibilities Installation & configuration of computer hardware operating systems and applications. Maintenance and monitoring of computer networks and systems. Logging the incoming queries in ticketing Tools Troubleshooting and solving hardware or software faults. Testing and evaluating new technology. Performing electrical safety checks on the company’s computer equipment. Responding to incoming calls and Emails with-in a targeted SLA Providing Remote Assistance as and when needed Knowledge in Service Now, Remedy and as well as in Citrix client services Making conference call between different service desks to Fix problems Following instructions, either written or in diagram form, in order to set up a system or fix a fault. Genpact India Pvt Ltd. Previously worked on Genpact India as a process associate and worked in Collections from 28th Aug 2016 till 1st Jan 2018, having an experience of 1.4 years Job Responsibilities Collect payments on past due bills. Create a list of people who have not made payments. Organize list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Call customers using telephone. Utilize computer systems to handle skip tracing. Inform clients of overdue accounts and amount currently owed. Attempt to collect payment. Review terms of sale or loan documents. Ensure all customer information is correct, including phone numbers and addresses. Listen to customer's story and determine if debt can be collected. Set up repayment plans and new terms of sale. Offer advice or refer customers to debt counselors. Record new commitment to repay debt. Purge records if debt has been satisfied. Follow federal and state laws dealing with debt collection. Print reports for management. Purge records from deceased people. Educational Qualifications Name of institution Board/University Degree Marks Prafulla Chandra College University Of Calcutta B.com 48% Naktala High School WBSE HSE 71.25% Kendua Mahendra Nath High School WBSE ME 75% Personal Details Father’s Name : Mr. Hiralal Ghosh Permanent Address : 378, Ganguly Bagan East Road Kolkata West Bengal.PIN-700084. Present Address : Hyderabad, India Sex : Male Date of Birth : 03rd January 1993. Marital Status : Unmarried Nationality : Indian Languages Known : English, Hindi and Bengali Thanks (AYAN GHOSH)