Axyl Tagalog Diaz

Axyl Diaz Virtual Assistant Cebu City-- Highly dynamic Virtual Assistant with 5+ years of experience providing exceptional administrative and management support to clients. Adept in multitasking and effectively prioritizing tasks to achieve the best outcomes. Knowledgeable and skilled in Customer Service and Automatic Call Distributor. PERSONAL INFORMATION Address: Cebu City, Nationality: Filipino LANGUAGES • English • Tagalog SKILLS Agile Project Management Customer Service Ability to Work Under Pressure Ability to Multitask Effective Time Management Knowledge of Office Systems Basic Accounting *May 2024- Feb 2025 Customer Sales Support At DCS Communication Center UK, Remote/Work From Home Assist Customers Orders in a Fast Phased Environment Provide Excellent Customer service * October 2021 – April 2022 Customer Service Representative at Teletech, Cebu City Work From Home Communicate with the Team Leader to ensure the delivery of high-quality work. Promptly respond to emails and calls and manage schedules to assure positive workflow. Serve as the first point of contact with regular client interfacing, providing optimal customer service at all times. * August 2019 – June 2021 Customer Support Associate at Wipro Cebu, Cebu City Work from Home Served as a reliable and efficient Customer Support for various clients. Functioned as a "right hand" support to clients, answering calls and emails on their behalf with punctuality and professionalism. Assisted 15-20 Customer per day with complex tasks incl. calendar management, technical support, filing, and bill statement transactions. * October 2016 – June 2018 Customer Support at Concentrix, Cebu City Onsite Oversee all aspects of management for employees, including billing statement inquiries, making reservations, and booking flights. Assist with developing and deploying communications, including newsletters, emails, and webinars. * September 2015 – May 2016 Technical Support at Qualfon, Cebu Onsite Prepared internal and external documents for team and partners. Always worked with the highest level of professionalism among staff and clientele. Provide technical support on every customer needs. EDUCATION * September 2010 – October 2013 Southwestern University, Cebu City Bachelor of Arts in Marine Engineer