Axl John Peñaranda

 Peñaranda, Axl John L. Blk 37 Lot 3-C Santol St. Rainbow Village 5 Phase 2 Bagumbong, Caloocan City-- Obtain a position that will suit my set of skills, work with my fullest potential, enhance my abilities and acquire knowledge about different services. Personal Data Age : 26 Gender : Male Birthday : Feb 22, 1997 Birthplace : Manila City Religion : Roman Catholic Citizenship : Filipino Professional Background Tech Mahindra Technical Support Representative (May 2017 – December 2017) Eastwood Ave, Quezon City Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints. Achieved customer satisfaction rating of 65% within three months, exceeding corporate target. Convergys Customer Care Representative (March 2018 – July 2018) Eastwood Ave, Quezon City Assisting and answering customers’ concerns about their TV Plan through phone calls. Passed nesting period, and achieved 100% satisfactory rate from training team. Alorica Customer Care Chat Representative (January 2019 – January 2020) Centris Quezon Ave, Quezon City Assisting and answering customers’ concerns about their Phone Plan inquiries through chat. Achieved customer satisfaction of 90% within 6 months, exceeding corporate target. Afni Philippines, Inc. Technical Support Representative (June 2021 – January 2022) Fairview, Quezon City Helping customers to resolve their connectivity issues and file a ticket for tech visit if necessary. Achieved customer satisfaction rate of 100% within 4 months, exceeding corporate target. Scholastic Background Tertiary Level: Bachelor of Science in Information Technology STI College Novaliches Diamond Ave. Quirino Highway, San Bartolome, Novaliches, Quezon City- (undergraduate) Secondary Level: Bagumbong High School- Primary Level: Bagong Barrio Elementary School- Citations and Awards February 24, 2016CERTIFICATE OF RECOGNITION 1st place, C# Code Challenge. September 17, 2014 CERTIFICATE OF RECOGNITION Best in Software Design Character Reference Sarmiento, John Greg Christian IT Admin- Cristobal, Icy Entrepreneur - I hereby certify that the above information is true and correct PENARANDA, AXL JOHN L.