Axel J.Barradas
Guest Services Supervisor
.....
Experience
Address
51 Sur 4908
Estrella del Sur,
Puebla, Mexico
Tel & Skype
-
axel.jac.barr
Mail
axelj.barradas@
hotmail.com
Details
Nationality: Mexican
DOB: Oct 17, 1987
Languages
English
C2
Spanish
Native
German
C1
02/12 - 03/17 Guest Services Supervisor
Carnival Cruise Line
Responsible for front desk management, support and assessment of customer service agents, room assignment, guest satisfaction, resolution and
documentation of complaints, follow up and review of past cases, inbox management, response of inquiries, balancing of executive accounts, supervising side-duty reports, generating end-of-shift summaries and coordinating interdepartmental cooperation, amongst others. Reported to Guest Services
Manager.
10/09 - 11/11 Restaurant Supervisor / Bartender
La Playa, Cholula Group
Supervising a team of 5-7 waiters and bartenders, handling cash, maximizing
revenue. Reported to Restaurant Owner.
03/08 - 09/08 Loyalty Desk Agent
Barceló Hotel and Windham Maya Hotel
Part time jobs working as Loyalty-desk agent, commission based. Reported
to Sales Manager.
Education-
French
A1
CEFR
Level
03/17 - Now Customer Service and Quality Control Manager
Strawberry Tours
In charge of overall customer satisfaction, ratings, reply and follow-up of online reviews, addressing complaints, managing bookings and cancellations of
tours. General customer service, private booking requests and dealing with
both customers and tour guides. Report to Owner.
Russian
A2
2003 - 2006 High School Disploma
IMEX - Instituto México
GPA: 96/100. Private High School with English certification policies and specialization in human and social studies.
Personal Skills
Hospitality
Proactive
Team
Player
Problem
Solving
Leadership
Driven
Bachelor's Degree in Communication Sciences and Media ITESM - Puebla
GPA: 92/100 Social studies, marketing, publicity, corporate image, social media, market analysis and journalism.
International Formation
Mexico, Canada and Germany
I graduated from IMEX (Instituto Mexico) school in Puebla. In between I had
the opportunity of going through several international experiences: I spent
a summer in Victoria University in Toronto, Canada (2002) and one year in
Friedrich Schiller Gymnasium, Bad Lausick, Germany (2004), where I learned
and certified German as a foreign language.
Computer Goals and Motivations
Software
M. Office
Outlook
Zendesk
Adobe
Hotel Management
I am focused on improvement and open to switch to distinct possible environments
where I can further grow professionally.
I am open minded, hard working and able to multitask.
Places Lived Honors & Awards
10/2010
1st National Monologue Contest
Contest
Nation-wide contest of theatrical monologues organized by Tecnológico de
Monterrey.
1st Place
Certifications
Interests
Hotels
Hospitality
05/2016
SCC - Survival Craft Course
Launching and handling of survival crafts
06/2006
ZMP - Zentraler Mittelstufenprüfung
CEFR Level C1
Certification of advanced knowledge of German as a foreign language
02/2006
PBT - Paper Based Toefl
Certification of proficiency in English as a foreign language
STCW’95 Certification
CEFR Level C2
Other Info
”Life itself is a quotation.” - Jorge Luis Borges
2017
Axel J. Barradas
