Awhotu Bright

Bright O. Awhotu www.linkedin.com/in/bright-awhotu Phone: - Email-Lagos, Nigeria. CAREER SUMMARY Experienced logistics professional with over a decade of expertise spanning logistics, 3PL, data entry, sales, customer relations, and procurement. Known for meticulous adherence to regulatory standards, adept in data mining, record-keeping, and proficient in project management. Demonstrated commitment to delivering exceptional customer service and fostering strong client relationships. SKILLS AND CORE COMPETENCIES Soft Skills: ● Communication; ● Adaptability; ● Leadership; ● Time Management; ● Teamwork; ● Attention to Details ● Organization; ● Growth Mindset; ● People’s Skills ● Book-keeping ●Cold calling ● Problem-solving. Technical Skills: ● Data management ● Compliance ● Project management ● Google workspace ● Customer relationship management (CRM) system ● Procurement ●Dispatch planning ● Asana ● Zoho CRM ●SAP ERP ● Retail Man POS ●SEO ●Google maps EXPERIENCE Operations Manager & Data Entry Coordinator - Remote Hoch Sterne Services, United Kingdom - April 2022 – March 2024 Key Responsibilities ● Data entry, filing, and registration of new incorporations, hosting on Corporate Affairs registration platform, Trademark, design, copyright, and patents registrations. ● Built and maintaining client relationships. ● Built a prospective client database for registrations. Key Achievement ● Achieved over 50% growth in registrations. Administrative and Store Manager - Dispatch and Logistics Globus Resources Limited |Aug. 2017 - Jan. 2022 Key Responsibilities ● Oversaw administrative functions, including staff supervision, office procedures, and customer relations. ● Managed end-to-end logistics operations, from inventory control to order fulfillment and dispatch coordination. ● Established and maintained effective relationships with vendors and carriers, optimizing costs and service levels. Key Achievements ● Achieved a 20% reduction in order processing times through warehouse layout restructuring and enhanced inventory control measures. ● Negotiated vendor contracts, realizing a 15% cost reduction in transportation and logistics services while maintaining a 98% on-time delivery rate. Web Content Creator and Customer Service Manager Okearin.Ng | July 2016–Aug. 2017 Key Responsibilities • Resolved technical issues for customers via live chat, email, and phone, ensuring prompt and accurate solutions. • Developed category page content to enhance online supermarket navigation and crafted compelling product descriptions, highlighting features and unique selling points. • Received and dispatched orders for products and deliveries, monitored routes and field unit statuses to coordinate efficient logistics. • Conducted training sessions for customer service representatives to enhance their product knowledge and service delivery skills. Key Achievement • Achieved a 20% increase in sales through optimized product descriptions and engaging content. • Improved customer satisfaction by 15% and reduced returns by 10% through enhanced customer support and content quality. • Streamlined technical support processes, resulting in a 25% improvement in overall customer experience. • Successfully coordinated logistics operations, ensuring timely and accurate order fulfillment. Store Manager Mall Mart HyperMarket | Feb. 2014– June 2016 Key Responsibilities ● Oversaw physical management of the store, supervising procedures, and managing inventory and maintaining strong customer relations. Key Achievement ● Achieved a sales increase of over 100% by negotiating contracts with suppliers, onboarding new vendors, and strategically adjusting pricing structures for improved markup. Direct Sales Executive Diamond Bank Plc | Dec. 2012– Dec. 2013 Key Responsibilities ● Conducted direct sales activities to promote banking products and services, built and maintained relationships with clients to achieve sales targets. Key Achievement ● Exceeded sales targets through effective client engagement and strategic sales approaches. EDUCATION ● B.Ed. in Business Education (Accounting Option) - University of Ibadan, Nigeria - June 2002 - August 2007 TRAINING AND CERTIFICATIONS ● ALISON; Overview of Supply Chain Management (In View) ● ALISON; Mastering Supply Chain and Logistic Management (In View) ● ALISON; Designing a Logistics and Transport Strategy (In View) ● ALISON; Modern Project Management: Quality, Risk, Procurement and Project Closeout, Revised (In View) ● PUSHCV ACADEMY; Advertising and Marketing 101 ● PUSHCV ACADEMY; Best Social media practices 1 ● PUSHCV ACADEMY; English Grammar test 1 REFERENCES Available on request