Awam Chimere Marvellous | Freelancer Resume

Chimere Awam Enugu, Enugu State, NG • @AwamChimere Executive Virtual/Administrative Assistant I am an efficient self-starter with two years of experience, eager to apply my skills in an environment where I can grow under the guidance of a seasoned manager. I am motivated to expand my expertise while making meaningful contributions in Customer Service, Administrative Support, Virtual Assistance, and Project Management. I have assisted multiple CEOs in enhancing efficiency and streamlining their business processes. My efforts have led to significant outcomes, including optimizing email delivery, which resulted in a 20% increase in leads within one month, and saving over five hours per week through improved scheduling practices, efficient data entry, and other ad-hoc tasks. WORK EXPERIENCE Alx Africa • Remote 07/2024 - 09/2024 The ALX Virtual Assistant (VA) Program is an 8-week intensive training designed to equip participants with the essential skills, tools, and real-world experience required to succeed as a professional Virtual Assistant. The program provides hands-on training in administrative support, communication, customer service, project management, and job readiness to help VAs excel in remote work environments. Virtual Assistant (Training) Key Focus/Program Breakdown: Week 1 & 2: Onboarding & VA Foundations • Introduction to the VA role, responsibilities, and success strategies. • Focus on professional skills, time management, and organizational efficiency. Week 3 & 4: Mastering Essential VA Tools • Hands-on experience with tools for email and calendar management, data entry, research, travel booking, and presentations. • Platforms covered: Google Workspace, Asana, and expense tracking tools. Week 5: Finding Opportunities & Upskilling • Learning how to network, market skills, price services, and build client relationships. • Strategies for both full-time and freelance VA career paths. Week 7: Real-World VA Task Simulation • Engaging in a practice opportunity to apply learned skills in email management, scheduling, research, and customer service. • Insights from experienced Virtual Assistants on best practices. The ALX VA Program is a comprehensive, career-focused training that prepares participants to thrive in the global VA market. Graduates leave equipped with the knowledge, skills, and confidence to excel as highly efficient, remote professionals. / / Go Globe Executive Assistant To CEO 11/2023 - 12/2023 • Generated 50% more leads by optimizing email content and delivery timing, leading to increased prospect interactions and potential conversions. • Optimized email contact lists through Listmonk, contributing to a 25% boost in clickthrough rates and improved customer acquisition for the company. • Streamlined CEO's virtual scheduling, saving 5 hours a week and enabling greater focus on strategic initiatives. • Prepared and edited 100+ documents, contributing to a 25% increase in business relationships. • Researched and analyzed industry trends, resulting in more informed decision-making and increased profitability for the company. • Safeguarded and managed 1000+ sensitive documents, ensuring data security and protecting company's reputation. Rexie AI • Remote 08/2023 - 08/2023 Rexie AI Tech is an innovative AI-driven product that functions as a virtual assistant, providing intuitive prompts and user-friendly features. The platform offers seamless interaction and simplifies tasks, enhancing user experience and productivity. Executive Virtual Assistant • Part-time • Conducted thorough functional testing of web and mobile applications, leading to a 30% increase in application stability and reliability. • Identified and resolved over 100 discrepancies in expected behavior, ensuring a more reliable product for end users and reducing customer complaints. • Identified and documented 100+ errors, resulting in timely resolution and improved product quality. • Worked with cross-functional teams to address and resolve 90% of typo and prompt issues, resulting in a more seamless user experience and increased customer retention. Association Of Professional Football Analysis 06/2023 - 08/2023 Executive Virtual Administrative Assistant to CEO • Optimized digital filing systems, leading to a 25% increase in data accessibility and organizational efficiency. • Compiled data on various topics to deliver accurate and well-organized reports, supporting evidence-based decision-making and business growth. • Streamlined data entry processes, reducing redundancy by 25% and improving overall efficiency. EDUCATION Bachelor Of Agriculture University Of Nigeria • Enugu, Enugu, Nigeria 02/2019 CERTIFICATIONS Virtual Assistant 07/2024 - 09/2024 AL Group ALX A.I Career Essentials AL Group Certified Digital Marketing Associate META Hubspot Academy Social Media Certified Hubspot Customer Engagement Specialist IBM Customer Service Fundamentals Coursera: Knowledge Accelerators SKILLS • Adaptability • Email Management • Monday • AI Tools • Attention to Detail • Email Marketing • Emerging Technologies • Ms Office • Organizational Skills • Buffer • Business Communication • File System • Google Docs • Powerpoint • Presentation • C • Google Sheets • Problem Solving • Calendar Management • Canva • Google Slides esign • Graphic D • Professionalism • Python • ChatGPT • Highly Organized • Quick Learning • Communication • Conducting Research • HTML • Javascript • Report Generation • RunwayML • Critical Thinking • Cross Functional Skills • Julius AI • Later • Scheduling &Booking • Social Media • CSS • Marketing • Customer Engagement • Data Entry • Microsoft Excel ffice • Microsoft O Management • Supervision • UiZard