Avwerosuoghene Ejiroghene

EJIROGHENE AVWEROSUOGHENE Port Harcourt, Nigeria- -- PROFESSIONAL SUMMARY A Professional with diverse background and experience with a strong focus on work expertise.Developed a range of skills. Versatile, detail oriented customer support agent, a virtual assistant and a copywriter with about 4 years of working experience. Providing exceptional support and ensuring projects are completed on time. strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needed. experienced in bringing innovative measures that enhance on time delivery; focusing on providing top-notch client support, solution provision,and developing relationships to ensure customer loyalty and business growth. SKILLS ● Customer Service ● Organizational skills ● Leadership & Team Management ● Customer Support ● Email Marketing ● Sales & Marketing ● Customer Experience ● Knowledge of Class Management Tools and Technologies. ● Software skills- Ms Word, Excel, PowerPoint, zoom, google Meet, presentation tools, CRMs ● Technical support ● Phone Support ● Research Skills WORK HISTORY 01/2017 to 01/2018 Marketing & Sales Maes Diagnostics Center ● Assisted with marketing strategy development to increase public awareness and customer engagement. ● Managed relationships with external vendors and agencies to support marketing initiatives and maximize resources. ● Conducted market research and analysis to identify target audiences and optimize marketing campaigns. 01/2018 to 09/2022 Customer Support & Manager Immaculate Cleaners Laundry ● Consistently recognized for the quality and timeless of reports, attention to detail, exemplary customer service delivery,and team-player attitude. ● Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support’ while keeping tabs on clients needs, activities, and expectations to ensure satisfaction to client retention ● Creating and continuously updating the customers' approach protocols while supervising their implementation to ensure customer success and impact the customer retention index, positively. ● Upsell Achieved Built-back customer trust, achieved vendor of choice from 30-60% engagement. 12/2022 to 03/2023 Copywriting Kashi Scientific ● Provided freelance copywriting service by delivering high-quality content at specified deadlines. ● Developed engaging and persuasive copy for various marketing materials including website content, advertisements,and promotional materials. . ● Conducted thorough research to gather relevant information and insights, enabling the creation of compelling and accurate copy. ● Demonstrated strong attention to details and adherence to brand guidelines, resulting in error-free and consistent messaging. EDUCATION 2013 Bachelor of Technology: Microbiology Technology University Of Port Harcourt, River State. TRAINING AND CERTIFICATIONS Udemy ● Customer Support ● A Mini-course on Time Management Digital Witch Support Community ● Demand IT Skills training Avant-Garde Certification(Dream development Center) Copywriting Links: LinkedIn