Avneet Singh

Avneet Singh Location: Noida, U.P., India Email:-Phone No: - LinkedIn: AvneetSingh.in Summary ________________________________________________________ Have worked with government and private organizations where various duties were performed & tools were used including but not limited to:          case analysis record keeping reporting customer support customer satisfaction customer success troubleshooting customer feedback analysis tender payments          noting drafting correspondence SEO content creation customer relationship finance & accounts Oracle ERP MS Excel MS Word          Google Docs Google Spreadsheets HubSpot CRM MS Office Suite Google Suite Data Analysis HTML SQL Python Professional Experiences _________________________________________________ Customer Service Associate Remote Work (Full Time) AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED May 2018 – Jul 2018 [3 Months] Noida, Uttar Pradesh, India Was assigned to the post of customer service associate where I resolved queries and issues of Amazon customers from USA and UK. The customer service was provided via chat through Amazon’s personal customer service software. This was a work at home full-time job. Left the company early as enrolled in a Post Graduate Diploma program. Administrative Assistant (Accounts & Vigilance) Food Corporation of India (FCI) July 2015 - June 2017 [2 Years] Noida, Uttar Pradesh & Faridabad, Haryana, India Initially was assigned to Vigilance Section in North Zone Office where I was responsible for timely processing of numerous cases in the northern India region. Most cases required legal proficiency. Was later assigned to Accounts Section in District Office where I maintained records of stock transactions under the National Food Security Act (NFSA), government alleviation programmes and numerous welfare programmes. Online custom ERP i.e. financial accounting package was used to maintain a database of these transactions and create numerous reports for upper management by analysing extensive data. Technical Support Executive (TSE) Teleperformance Pvt. Ltd. (Yahoo! Small Business Process) Sep 2014 – Mar 2015 [6 Months] Indore, Madhya Pradesh, India As a Technical Support Executive, I provided technical support to Yahoo! Small Business customers/clients i.e. related to domains, domain hosting, business emails, web designing, Yelp, Yahoo! Local Guide and support for various other services provided by Yahoo! Small Business. I interacted with customers from around the world more specifically who were based in USA and UK. Administrative Assistant (General) Remote Work (Full Time) Doctor Spring Pvt. Ltd. (DoctorSpring.com) June 2012 - June 2015 [3 Years] Bangalore, Karnataka, India My first job was with DoctorSping.com, a leading online doctor consultations provider, where I worked as an Administrative Assistant. My job duties were multiple here since it was initially a start-up company, from performing administrative duties to marketing the service of the company online through various media and interacting with doctors and customers from around the world. Achievements __________________________________________________ Food Corporation of India (FCI)  Was one of the most efficient employees in the Vigilance Department with the most cases processed everyday with upmost accuracy and comprehensive analysis.  Processed cases of complete Northern Region of India single-handedly.  Cleaned record of past 5 years in accounts section to ensure precise accuracy in the future.  Trained other employees on how to use FCI’s ERP and how to create reports after thorough analysis  Performed accurate recording often leading to nil margin of error. Teleperformance Pvt. Ltd. (Yahoo! Small Business Process)  Leading CSAT (Customer Satisfaction Agent) with 95%+ satisfied customers  Teleperformance India record holder in Versant (74/75), which is an English proficiency test.  Leading efficient agent with nearly 20+ calls per day. Doctor Spring Pvt. Ltd. (DoctorSpring.com)  Helped DoctorSpring.com become number one globally in Google for the search keyword ‘online doctor’ and ‘online doctor consultation’  Aided a start-up become an established organization, which is still currently successfully operating  Helped achieve 98% customer satisfaction  Helped recruit over 150 doctors from around the world to use our platform Education _____________________________________________________________ Post Graduate Diploma in Urban Planning and Development Indira Gandhi National Open University (IGNOU) Completed, June 2019 69% [Grade B] Bachelor of Technology (B.Tech) Electronics and Communication Engineering (ECE) National Institute of Technology Karnataka (NITK) Completed, May- [CGPA] Certifications ___________________________________________________________ Certified Office Administrator VSkills (Under Government of India) September 2018 - Lifetime Validity Personal Info ___________________________________________________________ International Primary & Secondary Education: Hungary, Belarus, Canada & India IELTS General: 8.0/9.0 NITAT: 98%ile DOB: 02 Aug 1987 Located: Sector 62, Noida, U.P., India Nationality: Indian Marital Status: Single