Avinash Puthran

AVINASH PUTHRAN CUSTOMER SERVICE EXECUTIVE PROFILE EDUCATION A focused professional with strong experience in customer service and the proven ability to handle passengers and airport ground services. Bachelor of Commerce March 2006 Mumbai University CONTACT Diploma in Cargo Management CRS certification in Galileo PHONE: - EMAIL: Avinashputhran21@gmail,com CORE SKILLS Customer Services Complaint Resolution Administration Effective Communication Problem Solving Team Player Diploma in Travel Agency Operation Virgin Atlantic Certification (VA1) WORK EXPERIENCE Indigo Airlines, Dubai, U.A.E. [Customer Service Executive]- Supervision of check-in counters, baggage co-ordination, passenger handling, flight dispatch and other ramp activities. Emirates Airlines, Mumbai, India [Customer Service Executive]- Reservation & ticketing, reservation changes & booking hotel packages. EXTRA-CURRICULAR Indigo Airlines, Mumbai, India [Customer Service Executive]- Reservation & ticketing, passenger check-in, baggage co-ordination, passenger handling, flight dispatch and other ramp activities. FA Level 1 trained Football Coach Football & Field Hockey player Sports Enthusiast ACHIEVEMENTS Provided exceptional customer service to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights and efficiently achieving organizational objectives.