With practical experience across hospitality, clinical, and NGO sectors, I have developed strong skills in customer service management, including handling queries and resolving issues through phone, email, and in-person interactions. My background demonstrates proficiency with hotel and administrative systems, daily report preparation, and the use of Microsoft Excel for data analysis and record-keeping. I consistently apply active listening, clear communication, empathy, and problem-solving in high-pressure environments to ensure positive customer experiences. My ability to collaborate effectively with diverse teams and adapt quickly to changing situations underlines my suitability for a customer care role where both technical and interpersonal skills are essential