Avinash

Avinash Sahu House no. 161, Tikamgarh, Madhya Pradesh |-| - avinash-sahu-a826ba209 | PROFILE SUMMARY Customer Support Associate with a proven track record of delivering exceptional customer service. Adept in active listening, problem-solving, and empathy to effectively address customer concerns. Proficient in CRM and skilled in multitasking, prioritization, and time management. Committed to providing timely and accurate solutions to enhance customer satisfaction. WORK EXPERIENCE Customer Service Associate 2024/05 – 2024/11 Amazon development centre (india) private limited | Hyderabad, Telangana ● ● ● Provided real-time customer support via live chat and email.Resolved complex technical and billing issues. Communicated effectively with international customers.Adapted to different time zones. Maintained accurate records of customer interactions.Generated detailed reports on customer trends.Contributed to knowledge base and FAQ development. Customer Service Associate Startek | Lucknow, India ● ● ● ● Handled inbound and outbound customer calls.Resolved customer issues related to orders, returns, and general inquiries. Provided accurate product information and order status updates.Up-sold and cross-sold products. Processed orders and handled returns.Adhered to quality standards and metrics.Stayed up-to-date on product information and promotions. Documented customer interactions and updated systems.Escalated complex issues to appropriate teams. Document verification associate Teleperformance Global Solutions | Indore, India ● ● ● September 2023 - May 2024 September 2022 - May 2023 Verified identity documents (ID cards, passports, etc.) for accuracy and authenticity. Checked document validity and expiration dates. Ensured compliance with regulatory requirements. ● ● Accurately entered verified document information into relevant systems. Maintained detailed records of verification processes. EDUCATION Senior Secondary (P.C.M.B.): Science. June 2019 - June 2020 Government higher secondary school, TIkamgarh, Madhya Pradesh (India) SKILLS | Empathy | Understanding and sharing the feelings of others | Communication | Effective verbal and written communication | Problem-solving | Identifying and resolving issues efficiently |Patience | Remaining calm under pressure | Adaptability | Adjusting to changing situations | Positive Attitude | Maintaining a positive outlook | Product Knowledge | Deep understanding of products or services | Technical Proficiency | Basic technical skills | Tool Proficiency | Familiarity with customer support tools | Time Management | Prioritizing tasks and managing time effectively | Attention to Detail | Paying close attention to detail | Organization | Staying organized and managing multiple tasks | Teamwork | Working effectively with colleagues | Continuous Learning | Staying up-to-date on industry trends |