Avik Karmakar

AVIK KARMAKAR Flat #201, Minati Bhawan, Rajarhat, Kolkata - 700135 Male | 26 years | English, Hindi, Bengali Hand Phone: - E-mail:-LinkedIn: Avik Karmakar PERSONAL SUMMARY Startup Enthusiast with Mass Communication background, experience with various startups, handled multiple cross functional roles in the Internet industry. Looking to give my services to organizations who want to change the World in some or the other way and help people solve problems, so that the World can become a better place to live. Utilizing my experience in assisting organizations in their efforts to build a better society for tomorrow. WORK EXPERIENCE ByteDance Inc. | Gurugram Headquartered in Beijing, China, ByteDance is the world's most valuable unicorn operating a range of content platforms that encourage and inspire creation and communication. ByteDance is building the future of content discovery and is one of the first companies to launch mobile-first products powered by machine learning technology. Product & User Operations | February 2019 - Present Working across teams to improve the overall product Making the products more local by Content Localization to improve product experience Determining users needs and desires by specifying the research needed to obtain market information. Assessing market competition by comparing the company's product to competitors' products. Working closely with the RD and QA teams in China for product optimisation Support the User Growth team in designing campaign based on Indian context Coordinating with the PM to bring new features to the product by analyzing proposed product requirements Ownership of several features of the app, reporting bugs and following up regarding the same Responsible for building and maintaining an active Beta testing community Gathering users feedback through different channels & conducting various survey to understand users behaviour Testing the App and giving suggestions & recommendations for the product's continuous improvement Conducting analysis and gaining insights regarding the shortcomings of the product Quora Inc. | Remote Quora is a Mountain View, based Q&A startup. Quora’s mission is to share and grow the world’s knowledge. It's a platform to ask questions and connect with people who contribute unique insights and quality answers. Community Manager (Contract) | November 2019 - January 2020 Worked as a Consultant in the Marketing team for developing Quora’s community in Indian market Attracting, encouraging, building and managing Quora's writer community and help them understand our policies and guidelines. Evangelize Quora's mission and take responsibility for major content moderation decisions affecting active writers Developing and executing marketing strategies targeted towards recruiting valuable users to Quora Pursue growth-related partnerships and opportunities for Quora Work closely with Product and Engineering teams to better understand Quora's users Squad Inc. | Noida Squad is a San Francisco based startup, building a ‘Future of Work’ platform that combines a distributed workforce (think ‘Uber for Work’) and artificial intelligence in one powerful platform to help scale business with better conversions, speed, accuracy, flexibility, and cost. Quality Assurance Associate | September 2018 - February 2019 Worked in the Data Delivery Operations team for a P2P Marketplace App – SquadRun Driving Quality of contents for marketplaces & classifieds for clients in India and abroad and ensuring all quality buckets are achieved Responsible for Content Trust & Safety - curation, moderation, categorisation, proofreading & sampling Tracking and monitoring data flow to ensure all SLAs of the project is met in the given TAT Preparing in-app training materials aligned with the latest policy and guidelines Redressing grievances and providing resolution to issues raised by the workforce InGreens | Kolkata InGreens is a Kolkata based technology startup for Rural mobility space, operating in an asset light model. InGreens is introducing Rural Demand & Supply aggregation platform. It's deep, direct, digital customer outreach platform for product and service brands which is unlocking the value at last mile. Sr. Executive - Operations & Quality Control | December 2016 - September 2018 Worked in the Operations & Quality team for different ICT driven m-Governance & m-Commerce marketplace projects Content Management of Portal and Mobile App Coordinating with Business Development team & Channel Partners regarding day-to-day operations Testing of APK and coordinating with the IT department for product development and fixing bugs Ensuring data quality control and project implementation with suggestions on improvement Designing and maintaining various MIS and preparing reports on a daily basis Data Compilation and document preparation of various field work across geographies Training mobile manpower network on select products and services across West Bengal Market research on vendors and pricing Price negotiation with B2B and B2C Product presentation for partners & clients Responsible for representing InGreens in various Social Media Forums EDUCATIONAL QUALIFICATIONS University of Calcutta | Kolkata Bachelor of Arts (Hons.) Journalism & Mass Communication | July 2013 - May 2016 Studied the role of Editing & Reporting Departments Advertising & Branding on Social Media Various concepts of Marketing Communications - PR CERTIFICATIONS Massachusetts Institute of Technology on edX Business and Impact Planning for Social Enterprises | Pursuing Case Studies on Business and Management Key Aspects of a Social Impact Startup Theory of Change Impact Opportunity in Existing Organisations