Avigaile Garde

- avigaile.galan-m www.linkedin.com/in / avigailegalan g R É S U M É Avigaile Galang-Garde C A REER PRO F I L E I am a highly self-motivated and driven person in the area of Business Development, quality analyzing and technical business platforms. I provide value to any enterprise by being a highly flexible approachable and easily trainable individual that is agile and ready to provide support and positivity to the business I work with. Ever ready to make sacrifices and provide my absolute best to ensure my companies ongoing success. K E Y S K I LLS & C OM P E T EN C I E S • Managing and supervising • Customer service representation • Quality analysis • IT business platform competencies • Human resources and recruiting • Marketing and sales QUALIFICATIONS & TRAINING 2016 - Sales Training Completed 2014 -Time Management Training Completed 2013- Platinum Value Awards for Leadership, Sutherland Global Services 1 | Page Résumé of Avigaile Galang-Garde EMPLOYMENT HISTORY 2016 - 2017 DEFENCE APTITUDE TRAINING SERVICES Home Based Online Company Business Sales Manager Organizational Profile: www.defenceaptitude.com.au Business Development manager & On-boarding Specialist Key Duties & Responsibilities: • Manage and perform duties of a Live Chat Sales support representative. • Effectively use Moodle LMS (Learning Management System) including: - Creating user profiles - Enrolling Students into courses - Managing and uploading learning media - Uploading Quizzes and configuring Quizzes. • Use Facebook Business Manager to respond to customers enquiries and setup engagement features • Basic administration of Google Adwords for managing billing and payments. • Utilize Hubspot CRM (Customer Relationship Management) to manage incoming leads and deals. • Utilize Joomla CMS (content Management system) with Virtuemart to administer payments and orders from clients. • Manage the implementation of a 24 hour roster including the management of staff fulfilment of duties. • Provide Quality Analysis of chats and mentor junior staff to provide chat services within business requirements. 2016 - 2017 SALESDESK 247 Home Based Online Company Business Development Manager On-boarding Specialist Organizational Profile: www.salesdesk247.com Business Development manager & On-boarding Specialist Key Duties & Responsibilities: • Create detailed and accurate business proposals for business owners at CEO level for large sized Australian Companies. • Utilize Docusign signature system for transmission of contracts. • Identify business clients using strict parameters for outbound B2B contact. • Effectively use Automated E-mail marketing platforms for outbound B2B contact. • Manage Hubspot and CRM of onboarded clients including adding users, permissions and integrations. • Add new users and d eals into HubSpot CRM for outbound B2B contact. 2 | Page Résumé of Avigaile Galang-Garde 2015 - 2017 DOC DOC Home Based Online Company Data Entry Specialist Organizational Profile: www.docdoc.com Data Entry Specialist Key Duties & Responsibilities: • Enter data and input information to create data profiles of Doctor Clinics in Asia region. • Search for specific details of the clinics, hospital, doctors and their procedures • Identify tickets in pivotal tracker and closed it • Maintain the website in order and good looking • Manage and check the content information of the website • Track and input information about the clinics, hospital, doctors and their procedures in the website 2014 - 2015 Choxi Home Based Online Company Quality Analyst Organizational Profile: www.choxi.com Quality Analyst Key Duties & Responsibilities: • Quality Analysis of call agents to ensure proper procedures and methods are utilized • Utilize regulations and process of the business • Identify the flaws and how the agents improved on their next phone call • Effectively use spreadsheet to track the offense and steps on how to make it better. • Manage to maintain the quality of every call and good customer service 2010 - 2014 Sutherland Global Call Centre Company AT&T Account Customer, Sales Representative and Subject Matter Expert Organizational Profile: www.sutherlandglobal.com Customer, Sales Representative and Subject Matter Expert Key Duties & Responsibilities: • Ensure that the agent’s properly follow procedures and methods • Guide them to utilize tools for the benefit of their calls and scores • Identify the flaws and how the agents improved on their next phone call • Effectively motivate them to drive more sales and enthusiastic to the team. • Manage to them whenever the supervisor is out or on leave. 3 | Page Résumé of Avigaile Galang-Garde C O M P U T E R A N D T E C H N I C A L SK I L L S Moodle Learning Management system • Add and create user profiles • Enroll users to specific courses • Troubleshoot user profiles and accoun ts • Upload media quizzes and learning content Hubspot CRM • Add deals and create tasks, notes and contacts • Train and in st ru ct staff to effectively utilize Hubspot CRM for multiple campaigns • Implement on-boarding of large sized Australian businesses to setup Hubspot CRM Getresponse Automated E-mail • Ensure new leads added to specific campaign contact list for automated marketing Joomla and Virtuemart • • • Conduct checks of shopping cart. Use Virtuemart to manage online orders and enrolments of clients. Utilize Virtuemart to check payment statuses and troubleshoot orders. Facebook Business Manager • Use Facebook business manager to reach out to customers through Facebook Messenger • Check comments and posts for acceptable use Online SMS Platform • Administer SMS for business marketing use. • Create bulk lists for SMS contacts. CAREER ACHIEVEMEN TS • • • • • Manager of team in Call Centre Manager of live chat training and HR acquisition for Salesdesk247.com Awarded most valued employee for 2016 fo r Salesdesk247.com Founded business with limited capital of under $300 to create a six figure income earning business Managed establishment of ICT services and personnel to reach operational objectives PROFESSIO N AL M EMBERSHIPS • • The Church Of Jesus Christ of Latter Day Saints Australian Veteran Owned Business 4 | Page Résumé of Avigaile Galang-Garde PERSONAL DETAILS Nationality: Filipino Languages: Fluent English, Tagalog, Kapampangan Health: Excellent, physically f i t , non-smoker Interests & Hobbies: Spending time with Husband and ch ild . Enjoys socializing, going to church and eating exotic foods as well as cooking. P R O F E S S IONAL REFERENCES Mr Leigh Bartlett Director of Defence Aptitude - Mr Fernando Lacap Team Manager - Mr Nei Ryan Lingat AT&T Account Manager - 5 | Page Résumé of Avigaile Galang-Garde 6 | Page Résumé of Avigaile Galang-Garde