AVERY ARROYO
IT SYSTEMS ADMINISTRATOR
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7236 Queenstown Avenue
Birmingham, Alabama
WORK EXPERIENCE
Magna International
Systems Administrator • Oct 2022 - Present
Oversaw and managed the organization's IT infrastructure, ensuring seamless operation and high availability of critical systems in a
manufacturing environment.
Served as a project manager for IT deployments and implementations, coordinating with internal teams and external stakeholders to
ensure successful project outcomes.
Administered and maintained Windows Server environments, including Active Directory, Group Policy and SQL Server, ensuring optimal
performance and security.
Implemented and managed backup and storage solutions, utilizing Synology NAS, Veritas NetBackup, and Veeam to safeguard critical
data.
Configured and troubleshooted networking devices, including firewalls (Cisco, Ubiquiti, Sophos), switches, routers, and access points.
Responsible for bandwidth monitoring, VLAN configuration, and VPN setup.
Led the deployment, migration, and administration of production applications and services. Proficient in managing Azure cloud and onprem servers, overseeing SharePoint Online, MS Teams, OneDrive, Exchange Online, and hybrid environments.
Developed and maintained PowerShell scripts for automation, installation, and issue remediation, improving system efficiency and
reducing manual workload.
Provided end-user support for Microsoft 365 products, including configuring access methods and addressing tickets and issues promptly.
Successfully executed server and database migrations, ensuring minimal downtime and data integrity during transitions.
Conducted regular system patching and updates, utilizing SCCM/Endpoint Configuration to maintain a secure and up-to-date computing
environment.
Collaborated with cross-functional teams to analyze and optimize IT infrastructure, providing strategic recommendations for technology
improvements.
Efficiently managed and troubleshooted virtualization solutions, including VMWare environments.
Coordinated with vendors for hardware and software procurement, negotiated contracts, and managed client technical inventory.
Conducted training programs for end-users, enhancing their technical proficiency and ensuring smooth adaptation to new technologies.
Provided training to help desk technicians, sharing expertise and knowledge to enhance the team's capabilities in resolving IT issues
promptly.
IberiaBank
Financial Applications Administrator • Oct 2021 - 2022
Administered and maintained critical financial applications, ensuring optimal performance and reliability to meet the organization's
financial processing needs.
Collaborated with internal stakeholders to understand business requirements and configured financial applications to align with
organizational processes and compliance standards.
Conducted regular updates and patches on financial software to ensure the latest features, security patches, and regulatory compliance.
Worked closely with the finance team to troubleshoot and resolve issues related to financial applications promptly, minimizing downtime
and ensuring uninterrupted financial operations.
Developed and maintained documentation for financial application processes, configurations, and troubleshooting procedures to facilitate
knowledge transfer and support team efficiency.
Played a key role in user training sessions, providing guidance on best practices, new features, and system optimizations to enhance enduser proficiency.
Collaborated with external vendors for support, issue resolution, and software updates, ensuring the organization's financial systems were
in compliance with industry standards.
Contributed to the development and implementation of data backup and recovery strategies to safeguard financial data integrity and
ensure business continuity.
Participated in periodic audits and compliance reviews, providing necessary documentation and support to ensure adherence to financial
regulations and internal policies.
Managed user access controls, permissions, and data security within financial applications, ensuring data confidentiality and integrity.
Worked closely with cross-functional teams to integrate financial applications with other business systems, enhancing overall efficiency and
data accuracy.
Harbin Consulting
IT Consultant • Dec 2016 – Oct 2021
Provided consultation services to clients, offering tailored IT solutions to address their unique business needs and challenges.
Conducted comprehensive technology needs assessments for clients, analyzing existing IT infrastructure and identifying
opportunities for improvement and optimization.
Collaborated with clients to develop detailed proposals outlining recommended IT solutions, including hardware, software, and
implementation plans, aligning solutions with organizational goals and budget constraints.
Delivered impactful presentations to executive clients, effectively communicating complex technical concepts in a clear and
understandable manner, garnering buy-in for proposed IT projects and developments.
Managed vendor relationships on behalf of clients, negotiating contracts, ensuring service level agreements (SLAs) were met, and
overseeing the timely delivery of products and services.
Administered licensing of software, ensuring compliance with legal and contractual requirements and optimizing licensing costs for
clients.
Planned and executed training programs for client teams, empowering users to leverage new technologies and ensuring a smooth
transition during system implementations.
Procured technology assets for clients, managing technical inventory and ensuring timely delivery and installation of hardware and
software.
Analyzed clients' IT infrastructure, providing strategic insights and recommendations on IT priorities and opportunities for
improvement.
Consistently delivered top Key Performance Indicators (KPIs) in ticketing and billable revenue goals, ensuring high-quality service
delivery.
Served as a project manager for IT deployments and onboarding, coordinating with internal teams and external stakeholders to
ensure successful project outcomes.
Strengthened business relationships with clients, fostering trust and collaboration to deliver precise solutions to client challenges and
ensuring the highest level of customer satisfaction.
Auburn University at Montgomery
Instructional Technology Technician • Sep 2012 – Dec 2016
Provided advanced technical support and troubleshooting for escalated IT issues, serving as the primary point of contact for Tier 2
help desk inquiries.
Resolved complex hardware and software problems, including Windows and Mac workstations, printers, peripherals, and mobile
devices, ensuring minimal disruption to end-user productivity.
Administered and maintained user accounts, permissions, and access controls in Active Directory, managing security protocols and
ensuring compliance with University policies.
Utilized ticketing system to log, prioritize, and track support requests, consistently meeting or exceeding service level agreements
(SLAs).
Conducted root cause analysis for recurring issues, implementing preventive measures and collaborating with Tier 3 support and
infrastructure teams to address systemic problems.
Configured and troubleshooted network connectivity issues, including LAN, WAN, VPN, and wireless connections, ensuring a secure
and reliable network environment.
Provided end-user training on IT systems, applications, and best practices, contributing to increased user proficiency and reduced
recurring issues.
Collaborated with Tier 1 help desk technicians to share knowledge and improve first-level issue resolution, fostering a collaborative
and efficient support environment.
Contributed to the development and maintenance of IT documentation, knowledge base articles, and standard operating procedures
to enhance team efficiency and knowledge transfer.
Assisted in software deployment and system upgrades, ensuring compatibility and seamless integration with existing IT
infrastructure.
EDUCATION
Bachelor of Science in Management Information Systems
Auburn University at Montgomery • Sep 2012 – Dec 2016
