Avel Christian D. Alcantara
27 Guijo st. Northview II, Quezon City -
Email:-
OBJECTIVE
Obtain a position in your company as a full time sales representative. Where I will be able to use my excellent communication skills and intellect to provide outstanding customer service that will contribute to the success of the company.
PROFILE
Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in effective management selling, resolving complex customer issues and finding workable solutions. A strong sense of urgency coupled in-depth product knowledge promotes customer satisfaction and improved customer loyalty.
HIGHLIGHTS OF QUALIFICATIONS
Demonstrate ability to serve as a solid link between customers and business.
Hands on experience in performing technical and non - technical services.
In depth knowledge of meeting targets, sales expectations and quota.
SPECIAL CAPABILITIES
Customer service oriented
Result –Oriented
Computer & Internet literate
Understands new concepts easily-Quick learner
Certified Closer
KEY ACHIEVEMENTS
Attained success in meeting sales goal by up-selling services to customers over the phone.
Took effective high performance account management and customer service training course.
WORK EXPERIENCE
Marketing Assistant
LG LINE INDUSTRIAL INC, Cebu City
July 2011-August 2012
Helping to organize market research.
Assisting with promotional activities.
Organizing and hosting presentations and customer visits.
Trade Checking.
Sales & Marketing Executive
LG LINE INDUSTRIAL INC, Cebu City
September 2012-January 2013
Help management in forthcoming products and discuss special promotions.
Maintain and develop good relationship with customers through personal contact or meetings via telephone etc.
Sells products by establishing contact and developing relationships with prospects, recommending solutions.
Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.
Account Manager
LG LINE INDUSTRIAL INC, Cebu City
February 2013-July 2013
Achieving sales targets.
Delivering sales presentations to high - level executives.
Maintaining and expanding relationships with existing clients.
Opening of new accounts.
Managing a portfolio of accounts.
Customer Service Representative (CSR)
Teletech Cebu Oakridge I.T. Center
July 2015- December 2015
Account: Verizon STS(ServiceToSales-SalesToService)
Answers inquiries relating to account information, products and services, rates and policies from international customer base.
Entered and tracked sales order.
Resolved complaints.
Scheduled appointments for prospective customers.
Research and resolve service, product and billing issues.
Process bookings and order within time frames.
Helped customers place new orders easily.
Maintain call logs.
Teleperformance Ayala Insular
3/F Insular Life Bldg., Cebu Business Park, Cebu City
September 2016 – January 2017
Account: Time Warne Cable
Technical and Customer service representative (Billing)
Device Repair and troubleshooting expert
Helped customers with tech visit inquiries (scheduling)
Author Solutions Philippines Inc.
6/F TGU Tower, Asia Town IT Park, Lahug 6000
March 2017 – June 2017
Publishing Consultant (Publishing package and marketing service)
Walkthrough and product presentation to customers.
Email and outbound calling.
Entered and tracked sales order.
411 BPO
1,Arch, Cebu IT Tower, 8/F, Archbishop Reyes Ave, Cebu City, 6000 Cebu
June 2017 - November 2018
•Online Marketing Consultant-Closer
Offers online presence for businesses in the United States of America.
(First page listing on Google, Website, Online Directories and etc.)
ACG Outsourcing
6 /F JESA IT Center, Mango Avenue, 6000 Cebu City
February 2019 - June 2021
•Sales Representative (Financial Market)
Outbound calling – AU,NZD,UK,MY,SG
Offers educational package for Online Trading
Best Office Staff Ltd.
Surrey, BC, Canada
September 2021 - August 2022
Lead Management Specialist
Account: iFinance (Car dealer in Olive Branch, Mississippi)
Business Development Center
-Working through fresh leads.
-Doing inbound and outbound calls, to make those interested/potential clients submit and application form for an Auto Loan.
Seminars, Trainings, Workshops and Awards
Valvoline Philippines High Performance Account Management Workshop
September 17, 2012
Teletech Oakridge
Overall Top Sales Performer (October 2015)
411 BPO
Overall Top 1 Online Marketing Consultant (September 2018)
ACG Outsourcing
Top Agent of the Month (February and July 2020)
EDUCATION
Elementary:
Diliman Preparatory School 2001
Commonwealth Ave. Quezon City 1121
High School:
Diliman Preparatory School 2005
Commonwealth Ave, Quezon City 1121
College:University of Santo Tomas
Espana Blvd.Manila, 1008
BS Industrial Engineering (2005 – 2006)
Far Eastern University
C.M. Recto Avenue, 395, Manila 1008
BS Electrical Engineering (2006 – 2009)
University of San Carlos
Nasipit, Talamban Cebu City 6000
BS Electrical Engineering (2009 – 2012)
CHARACTER REFERENCE
Angelo Cabigon
Former Team Leader
ACG Outsourcing
-
Wyna B. Talisic
Previous Employer
LG Line Industrial Inc., H.R. Manager--
Percival Jaug Forcadilla
Former Instructor
University of San Carlos, College of Engineering Faculty Member--
