Avegail V. Lustre
A highly motivated and has a strong passion individual looking for a position as a Work at Home Agent with reputable and trusted company to provide outstanding customer service and to represent business with a highly professional and caring demeanor.
PROJECTS
Ongoing— Virtual Assistant
July 2017
Leaving of reviews for Social Media posts of a European based health and beauty products
Ongoing— Chat From Home Moderator
July 2017
Real time customer chat service for an Australian based company
Done — Census Area Supervisor (Philippine Statistics Authority,
Philippines )
July 2015 - September 2015
POPCEN or Population Census 2015 Supervisor that leads a group of 4 Team Leaders and 20 Enumerators that participated on the gathering of vital facts and data on the current population.
EXPERIENCE
Municipality of Calumpit, Philippines — Tourism Officer and Social
Media Administrator of Souvenir Center
October 1, 2015 - March 31, 2017
Marketing and Promoting of Local Tourism Sites, Visitor Management and Development of Tourism Products, Services and Facilities.
Produce and commission tourist information, including artwork, and write press releases and copy for tourism guides and newsletters
Set up and attend exhibitions and holiday shows
Organise special and seasonal events and festivals
Devise and plan tours, and arrange itineraries
Liaise with local operators, the media and designers
Provide business advice and send e-newsletters to local businesses
Write and present reports for committees
Work on product development
Give talks to local parties, community groups and schools, and handle media enquiries
133 San Marcos Calumpit Bulacan Philippines
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SKILLS
Customer Service
English Writing and Speaking
Administrative and Clerical Support
Data Entry
Email Marketing
Basic Photo and Video Editing
Sales and Marketing
Advertising
Internet Research
Web Management
Expert in Microsoft Office Programs and Social Media Platforms
Technical
LANGUAGES
English
Filipino
SOCIAL MEDIA ACCOUNTS
Facebook facebook.com/avy.lustre
Twitter
twitter.com/_avylicious_
Instagram instagram.com/_avylicious
Undertake market research with members of the public and visitors to particular attractions
Carry out strategic planning and development, e.g. producing tourism strategies and economic impact studies for implementation; lobbying, devising and implementing marketing campaigns.
Built a social media page where I create and publish relevant, original, high-quality content for the promotion of the products of Souvenir Center, answer customer inquiries and participate in activities that will engage the page and influence potential customers.
Alorica Philippines Inc. (formerly EGS), Philippines — Advanced Technology Coordinator and Real Time Support (Dialer Functions)
May 2008 - May 2015
Act as first line of contact regarding dialer operations, maintain all appropriate communication links (telephone, cell phone, voicemail, email and POD)
Perform various dialer functions, such as: Download, File Break Down, Upload, Call Table Creation/Maintenance, Filter Creation and Testing and Campaign Management (this is not an exhaustive list)
Support and manage the real time execution of program dialer strategies, to include effectively managing campaign attributes throughout the production day.
Ensure that Programs do not lose productive time due to campaigns inappropriately ending.
Assists in attaining the Program's objectives by performing with as close to zero execution defects as possible.
Report and escalate technical issues according to procedures.
Provide feedback on procedures; as well as on dialer and specific campaign performance.
Provide leadership based on integrity, accountability and mutual respect.
Produce and archive reports in an accurate and timely manner.
Ensure no applicable laws (FDCPA/State Laws) are violated in the performance of dialer duties.
Other duties and responsibilities as assigned.
Eperformax Contact Centers, Philippines— Marketing Associate
(Experian Credit Bureau - Business Department) and Data Entry (Leads Generator)
April 2006 - October 2007
Interact with customers through phone
Plays a critical role in delivering accurate information to our client by verifying surveys and ensuring data integrity.
Has undergone intensive training in customer service skills, speech, and American culture and geography.
Provides customer service
Provides changes to clients information when requested.
Escalates complex client issue to Operations Supervisor when necessary.
Transfers calls to the appropriate department which could assist the client further.
Participates in refresher training or up training classes and other cross training as needed.
Pinterest pinterest.com/avylicious20
Linked In linkedin.com/avy.lustre
OnlineJobs.PH
onlinejobs.ph/avy.lustre
Skype ID
avegail.lustre
Performs other duties and responsibilities that maybe assigned from time to time.
Involved in a special project such as web-mining whereas we research for company profile and information about various companies to generate more leads to the Experian Team.
* Elite (top performer) agent of Experian team
EDUCATION
La Consolacion University (formerly University of Regina
Carmeli), Philippines — Bachelor of Science in Commerce Major in
Management
Graduated SY 2000 - 2001
CHARACTER REFERENCES
Hon. Mayor Jessie P. De Jesus, DMD
Municipal Mayor
Municipality of Calumpit Bulacan
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Evelyn Brua Reyes
CAS Supervisor (Population Census 2015)
Bureau of Agricultural Statistics
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Josue Cazcarro
Dialer Operations Manager
Alorica Philippines Inc
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