Ave Maria Balahan

My specialty lies in customer service and intake management, with three years of experience as a dedicated team lead. In addition to meticulous data entry and quality assurance of documents, I effectively guided my team to meet KPIs and addressed organizational needs. I fostered collaboration, implemented feedback mechanisms, and served as a liaison between our team and clients, presenting insightful reports on performance.

My leadership emphasizes continuous improvement, and my skills include keen attention to detail, fast learning, and a passion for creative expression through writing. Writing allows me to communicate effectively, think critically, and approach challenges with a unique perspective. As an aspiring virtual assistant, I see this skill as a valuable asset to streamline communication and contribute innovative solutions to the team.