Ava Mendoza

AVA J. MENDOZA Block 32 lot 11 San Dionisio Subdivision Bacolod City Negros Occidental, 6100 Email Address-Mobile Number:- Objective: Pursuing an opportunity that will allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals. Summary of Qualifications: Extremely motivated and passionate about whatever I choose to do. Strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstances. Equally effective working independently and in cooperation with others. Work Achievements: Top Salesperson Awardee Awarded Agent of the Year 2020 Awarded Agent of the Month Qualified IQor’s Award-winning Sqolar Program Attended: Real Estate Advisor Work Experiences: PHCC Inspire Solar Executive Assistant to the Sales Director July 2024- March 2025 Escalations- Handling complaints from clients to address their concerns. Follow-up Specialist - Calling clients to confirm their scheduled appointments with the Sales Representatives. Working closely with SD Julio and managing his daily tasks, such as;  Email management  Calendar management  Reports (Weekly, Monthly Sales reports)  Sending Expenses Reimbursement  Assisting Sales Representatives' concerns  Meetings  ad-hoc tasks assigned by SD HYPR Careers (Formerly VaOcity, Real Assistants, HYPR Service) Sweet American Homes (Direct Client) VA- Cold Caller, Administrative Assistant/Executive Assistant in Real Estate November 2022- May 2024  Cold Calling – making outbound calls to homeowners who may express interest in selling their property, qualifying them, and submitting them as a lead that will be forwarded to our Acquisition Specialists.     SMS Campaign—Organize and upload all lists to Smart Contact for sending SMS messages to potential prospects and Replies to all positive prospects or potential sellers and buyers. Administrative Support—Oversee daily operations, including Team attendance, productivity, real-time support for their concerns, especially for newbies, assisting agents/VA with some tasks, and providing feedback or coaching to ensure all tools are working and keeping KPI reports updated. Property Management Support- Perform Skip tracing in Propstream and Franklin County, filtering lists, organize and upload lists to ReadyMode our auto dialer (weekly task), track and record accurate expenses of properties, including invoices sent through client’s email, monitoring expenses, coordinate with client’s developer for utility assistance such as Gas service, Water service and Electric start and end of service. Responding and assisting with realtor and buyer inquiries regarding scheduling for viewing properties with their clients, coordinating with them to schedule their appointment visits, and ask feedback after viewing the house. Maintain accurate records and documentation including contracts, agreements, etc. Payroll Assistant- taking care of the Team’s payroll records, tracking and recording Virtual Assistant's work hours, bonuses/incentives, including deductions or time offs, sending payroll invoices to the Client for payroll processing Bi-weekly, direct deposit payments to employees' bank accounts, maintain accurate records of employee compensation, respond to employee inquiries regarding payroll matters, and other related issues. Zoom Home Offers VA- Cold Caller April 2022-November 2022  Making outbound calls to property owners who may be interested in selling, and qualifying leads.  Submitting quality leads to acquisition with detailed records of interactions or notes from the seller.  Sending daily reports to the team including the Team KPIs and daily tasks per agent. Quality Key Properties VA- Admin Cold Caller for Real Estate December 2020- March 2022     Making outbound calls to homeowners checking their interest in selling their properties, qualifying them, and submitting them as a lead. I perform Skip tracing in Propstream, organize lists, and upload lists to the Company’s dialer Set weekly Calendar meetings through Zoom and discuss reports with the client (Julie Love) Keep records up to date and manage Podio CRM Boomsourcing- Health Insurance Lead Generation/ VA- Cold Caller April 2020 - October 2020  Make outbound calls to potential clients to assess their needs and preferences regarding health insurance coverage.  Schedule appointments or transfer the client to our Specialist to speak with insurance via phone/video conference for more details about the coverage. IQOR INC- MetrobyT-Mobile (METROPCS) Customer Service Representative and Technical Support Representative August 2017 –April 2020  Handling incoming calls from customers with unique opening spiel, responding to customer's inquiries, and resolving issues related to Metro's wireless plans, devices, billing, and account management.  Investigating and resolving customer complaints, billing discrepancies, service disruptions, and technical issues effectively and efficiently.  Using critical thinking and problem-solving skills to diagnose and resolve customer issues related to network coverage, device settings, and service activation.    51Talk Online Teaching Part-Time Online English Teacher (kids ages 3 years up) May 2016- July 2017 Teaching English as a Second Language to Chinese students Providing explicit instruction on grammar, vocabulary, pronunciation, and sentence structure based on students' proficiency levels. Using a variety of teaching strategies, such as pair work, role plays, and multimedia resources, to enhance language learning. Teleperformance – Time Warner Cable Customer Service Representative and Technical Support Representative with Sales for Cable Service December 2013 – July 2017  Answering customers' concerns related to their Cable services, service issues, and general inquiries and also doing upselling for additional services like phone service and internet.  Resolving customer’s technical issues, providing troubleshooting over the phone, sending signals, and if needed scheduling a technician visit.  Set up installation schedule and follow up and check installation availability. Teletech – Telstra Bigpond (An Australian Telecommunications Company) Technical Support Representative with Sales for ADSL and Wireless Internet October 2012 – December 2013  Specialize in resolving technical issues of their internet services both ADSL and Wireless this can include their phone line connections related to their telco service.  We used Diagnostic tools to run tests to detect the root cause of the concerns and we provided Remote support with the help of a Remote access tool to perform in their device if needed.  We offer upsell especially for device-related concerns for device issues for technician services. Panasiatic Solutions Incorporated (Straight Talk Account) Customer Service Representative/ Technical Support Representative for Telco Account March 2012- October 2012  Assisting American Customers with their mobile services, billing concerns, and answering inquiries about devices.  Helping and providing basic troubleshooting for their mobile phones, assisting them to locate store locations, and walking through customers to our company websites. Skills Proficient in English Communication and Writing. Experience with Customer Service and Technical Support Sales Force Experience Executive Assistant in Real Estate Real Estate SMS Virtual Assistant-Cold Caller with Admin tasks Property Management Support, Lead Generation Order Processing Email and Chat Support Email Management Calendar Management Documentation, Record Keeping, and Data Entry Tools:         XenCall/ReadyMode Dialer Mojo Dialer Podio Realtek CRM, Hubstaff RingCentral Google Suite, Excel (Google Spreadsheets) Slacks, Discord          Resimpli MLS Flat Fee Listing Documents, Docusign, Propstream Smarter Contact, Miro, Zapier, Microsoft Office, etc. Go HighLevel Slacks Education: College: University of St. La Salle-Bacolod Course: Bachelor of Science in Computer Engineering Liberal Arts and Commerce SY- Secondary Education: Negros Occidental High School SY- Primary Education: Antonio L. Jayme Elementary School SY- Personal Information Full Name: Ava Mendoza Date of Birth: June 19, 1988 Age: 36 Gender: Female CivilStatus: Married Character References Josie Poraso Operations Manager-PHCC Inspire Solar - Ivy Salazar Transition Manager- HYPR - Elric Gravino Operation Manager- Iqor Inc. -