Ava Maria Williams

 SUMMARY Highly motivated individual, dedicated to efficient and quality customer service, to maintain customer satisfaction and contribute to the company’s success. Proven ability to establish a rapport with customers with the use of positive language to create a positive perception of myself and the company to keep the customer happy at all times. HIGHLIGHTS Patient Clear communication Skills Attentiveness Perfect Time Management Skills Persuasion Skills Conflict resolution expert Problem solver Service oriented Courteous demeanor EXPERIENCE Amazon Warehouse Associate 10/04/2021-Current Amazon Sorting and processing packages Transportation of packages to Drivers Cashier/Customer Service Representative 10/10/2015-04/04/2021 Cookout Fast Food Restaurant Company Greeting and dealing with customers taking orders collecting payments recommending products matching cash with records arranging food items on trays promoting special deals Customer Service Representative (Part-Time) 08/26/2013- 07/10/2015 Tropic-Isles Distributors Limited Manage large amounts of incoming call Attract potential customers by answering product and service questions Opens customer accounts by recording account information Maintains customer records by updating account information Prepares product or service reports by collecting and analyzing customer information Contributes to team effort by accomplishing related Resolve product issues by clarifying the customer's complaint and determining the cause of the issue Selecting and explaining the best solution to solve the problem Expediting correction or adjustment; following up to ensure resolution Recommend potential products to management by collecting customer information and analyzing customer needs Contribute to team effort by accomplishing related results as needed OBJECTIVE To work assiduously in advancing the development of the organization to which I am employed by utilizing my skills, knowledge and ability. EDUCATION University of the West Indies (Mona Campus) Psychology(Jamaica, West Indies- Quality Academics (Kingston-(Jamaica, West Indies) Excelsior High School(Kingston-(Jamaica, West Indies) St. Theresa Preparatory School(Kingston-(Jamaica, West Indies) QUALIFICATIONS CXC Examinations obtained CAPE Examinations obtained Subjects Subject -History -Visual Arts -English Language -Social Studies -Religious Education -Mathematics -Visual Arts -Food and Nutrition INTEREST & ACTIVITES Swimming Reading CLUBS Key Club REFERENCES: Available upon request.