Austyne Martinez

AUSTYNE MARTINEZ Safety Investigations Specialist II 504 Tengco St Brgy 109 Pasay City |-| - PROFILE I am an experienced safety specialist with a background in healthcare customer service who goes above and beyond in providing excellent service for absolute customer safety and satisfaction. Possesses strong communication and interpersonal skills ensuring a pleasant contribution to the team. WORK EXPERIENCE REP II, CUSTOMER SERVICE Xerox Business Services, Pasay City August 2015 - March 2017 REP II, CUSTOMER SERVICE Cardinal Health Intl. Philippines, Taguig City March 2017 - November 2017 Verify stock and availability of medications supplied by the client Provide excellent customer service to healthcare professionals Research available alternative for medications that are out of stock SAFETY INVESTIGATIONS SPECIALIST I UBER Philippines Centre of Excellence, LLC, Taguig City September 2021 - June 2023 Investigate safety incidents reported by clients Provide proper compensation and resolution to pressing safety concerns Handle minor accident reports SAFETY INVESTIGATIONS SPECIALIST II UBER Philippines Centre of Excellence, LLC, Taguig City June 2023 - present Conduct investigation into urgent accident reports Gather and verify details regarding the accident to ensure accuracy in every report Provide empathy, comfort, and resolution to users who have gone through a traumatic experience Work hand-in-hand with different teams to ensure proper and timely assistance EDUCATION AMEC-BCCM, Legazpi City, Albay 2018 - 2019 B.S. Psychology Manila Adventist College, Pasay City 2019 - 2022 B.S. Physical Therapy SKILLS Excellent verbal and written communication skills Great attention to detail Works well under pressure Ability to adapt to change Proficient use in MS Office and Google Workspace systems Proficient use in CMS tools such as Jira Service Management, Zendesk, and Salesforce Good problem solver Fast-learner Ability to work well with diverse teams Strong collaborative skills REFERENCES Micah Plazo UBER PHILIPPINES, COE | SAFETY INVESTIGATIONS TEAM LEAD Phone:- Email:- Tzarina Mae Anika Diño UBER PHILIPPINES, COE | SAFETY INVESTIGATIONS SPECIALISTY (SME) II Phone:- Email:-