Austin Richard
Customer service specialist
I'm a dedicated customer service professional with a passion for helping others. I'm skilled in problemsolving, active listening, and effective communication. I'm committed to providing exceptional customer
experiences and building strong relationships. Let's work together to exceed customer expectations.
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EDUCATION
Business Administration and management
Lagos State Polytechnic, Lagos, Nigeria.
11/2016 - 12/2019,
linkedin.com/in/austine-richard-a
SKILLS
Active Listening
Effective communication
Patience
WORK EXPERIENCE
Customer service assistant
Digital Witch IT services
02/2021 - 03/2023,
Achievements/Tasks
I Increased customer satisfaction ratings by 20% through
implementing a new feedback system.
Implemented a customer loyalty program that resulted in a
15% increase in repeat business.
Empathy
Problem-solving
Positive attitude
Remote troubleshooting
Multitasking
CRM software
PERSONAL PROJECTS
Customer Feedback Analysis and Improvement
Initiative. (02/2021 - 03/2021)
* Analyzed customer feedback data to identify common pain points
and areas for improvement. * Developed and implemented a plan
to address these issues, resulting in a 20% increase in customer
satisfaction.
Knowledge Base Development and Maintenance
(06/2022 - 07/2022)
* Created and maintained an internal knowledge base to provide
customer service representatives with easy access to information
about products, services, and troubleshooting procedures. *
Reduced average customer service call resolution time by 25%.
Customer Loyalty Program (01/2023 - 02/2023)
* Developed and implemented a customer loyalty program to
reward repeat customers and encourage brand loyalty. * Increased
customer retention rate by 15%
ORGANIZATIONS
Digital Witch IT services (02/2022 - 03/2023)
CERTIFICATES
Higher National Diploma (11/2016 - 12/2019)
LANGUAGES
English
Full Professional Proficiency
INTERESTS
Psychology
Communication skills
Problem-solving
Empathy
Customer relationship management (CRM) tools
Time management
Continuous learning
