Aurangzaib Javed

Aurangzaib Sardar Khan-Linkedin: Aurangzaib Sardar Khan Pakistan Cell- - PTCL- VIRTUAL ASSISTANT PROFESSIONAL A highly talented, detail-oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top-level client support, resolving issues, and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction. I have gained 11 years of experience from Markets such as the United Arab Emirates, Pakistan, and Africa to put my skills to maximum use in the fields of customer service, sales, purchase, and hospitality. Following up with an excellent working tenure of 2 years in Mind bridge as a CSR (driver aid) for Uber international. Currently working as a freelancer for the last 1 year and successfully exploring the BPO industry. I am always ready to be a team player very anxious to learn anything new and excel at it. CORE COMPETENCIES ● Customer Service ● Multiple Project Management ● Call Center ● Office Management ● Business Development ● Relationship Building ● Community Relations ● Customer Loyalty Summary of Work Experience and Services EMPLOYER: Cardinal Education. POSITION: BPO Marketing Supervisor. DURATION: April 2020 and continuing. ● General Responsibilities ○ Maintaining mass mailing list and projects. ○ Working and assigning projects of fellow Teammates. ○ Leading the team in all marketing projects. ○ Leading and assisting most research projects. ● Specific Responsibilities and taking ownership of projects like ○ Journalist Outreach ○ Marketing Master Contact List ○ Distributing the contacts to the BPO Staff for Mass Mailing. ○ Compiling Consultant list for competitor’s research. ○ Instagram Royalty Pictures research. ○ Compiling and organizing new school directories for the reach projects. ○ Teachers Email Collection ○ Understanding and compiling the project instructions for all the projects and documenting them. ○ Creating and Managing Automated Metrics for projects for the Jr.BPO staff evaluation. EMPLOYER: Mindbridge BPO. POSITION: CSR for Uber in Sub Saharan and South African regions. LOB: KP AID also worked in SSA Drivers voice support. DURATION: October 2018 and June 2020. ● Attending calls from the customer and resolving the issue within the given time. ● Maintained excellent quality of work and personal behavior. ● Following the S.O.P’s and rules of the professional environment to maintain a good image and setting examples for other staff. ● Different types of data scraping. EMPLOYER: Apeiron BPO Technologies. U.S.A call center for TV, Internet & Phone POSITION: Floor Manager DURATION: July 2017 and September 2017 ● Monitoring the day-to-day tasks in the call center and helping call center agents to perform better. ● Timely motivating and leading the team leaders to ensure that the quality of work performed by agents is good. ● Maintain the infrastructure and inventory of the call center, and placing purchase orders for the required material and equipment. ● Setting up goals, targets, and performance requirements to achieve better quality in work and profitability. ● Monitor the work performed by employees and conducting performance appraisal & assessment exercises in the call center. EMPLOYER: Foragri- S.A San Pedro- Ivory Coast (Required French Speaking) GROUP: OCOCO DMCC Dubai U.A.E POSITION: Manager Procurement and Stores. DURATION: February 2014 to December 2017 ● Handling Centralized Purchase Department. ● Negotiating with vendors to secure advantageous terms. ● Approving finalized orders of necessary goods and services. ● Collaborating with key persons to ensure clarity of specifications and expectations of the Factory. ● Anticipating unfavorable events through analysis of data and prepare control strategies. ● Maintaining the culture of long-term saving on procurement costs. ● Manage the company’s supply portfolio ensuring transparency of spending. ● Stores Management. ● Maintaining stock reception and distribution operations by initiating, coordinating, and enforcing program, operational policies, and procedures. ● Safeguarding store operations and contents by establishing and monitoring security procedures and protocols. ● Controlling inventory levels by conducting physical counts and reconciling with data storage system EMPLOYER: Grandeur General Trading –CI (Required French Speaking) GROUP: Grandeur General Trading DMCC Dubai U.A.E POSITION: Commercial Manager WAREHOUSE: Daloa, Divo, Deukoue, Guiglo, and Mergui DURATION: From 9th November 2009 Till February 2014. ● Discover profitable suppliers and initiate business and organizational partnerships. ● Following up on the Financial investments made with the Coops. ● Training the Cooperatives and Farmer in Good Business Practice. ● Maintaining stock reception and distribution operations by initiating, coordinating, and enforcing program, operational policies, and procedures. ● Safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols. ● Controlling inventory levels by conducting physical counts and reconciling with the data storage system. ● Maintaining the physical condition of the warehouse by planning and implementing new design layouts, inspecting equipment, and issuing work orders for repair and requisitions for replacement. ● Completing warehouse operational requirements by scheduling and assigning employees, following up on work results. ● Maintaining warehouse staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results. ● Contributes to team effort by accomplishing related results as needed. EMPLOYER: Sukh Chan Wellness Club Lahore, Pakistan GROUP: Food Consultant’s Pakistan. POSITION: Asst. Manager Sales and Customer Services. DURATION: December-2008 till November – 2009 ● Designing and promoting activities to meet customer demands which generated revenue. ● Advertising and promoting the club to increase usage, which included commissioning and considering market research. ● Maintaining high levels of customer care, often with a particular focus to avoid the loss of existing users. ● Handling VIP Guests and their Reservations for Functions, Parties, and Shows. EMPLOYER: Salt N’ Paper Village Restaurant Lahore. GROUP: Food Consultant’s Pakistan. POSITION: Front Desk Officer DURATION: January-2007 till December-2008 ● Managing multi-line switchboards, dispatching calls to drivers and delivery people. ● Greeting customers and clients. ● Scheduling reservations. ● Identification and signing in guests. ● Managing and Organizing Parties and Functions. EMPLOYER: Concord Tobacco Int. Jebel Ali Free Zone DXB POSITION: Floor Supervisor for Production and Packing Department. DURATION: April 2003 till June 2005 ● Maintaining the Daily Production Plan. ● Monitoring and Recording the Problems in Machines. ● Setting Individual daily targets for the Production Team. Achievement’s ❖ Setting up the initial Buying Center in Daloa. Establishing the Stock movement, Quality control, and cash flow system. ❖ Setting up buying center in Divo, Deukoue, and Guiglo. Training and helping the Staff on establishing the buying system, Quality control, Stock movement (FIFO), and payment systems. ❖ Successfully Spearheaded the UTZ Certification of a Cooperative in Mergui. ❖ Setting up of the store and centralized purchase system in Factory. ❖ Re-evaluated the consumption of the daily major consumables and decreased the quantity by 25%. ❖ Re-negotiated the price of the major consumables and decreased it by 10%. ❖ Spearheaded in the establishment of in-house laundry for the Factory and decreased the staff Laundry Coast up to 50%. Formal Education Bachelor of Arts (Graduation) 2002 University of The Punjab. Intermediate 1999 Lahore board of Education. High School 1996 Cathedral School 3 Lahore Cantt. Computer Skills Microsoft Office, Word Excel, PowerPoint. Known Dialects English, French, Urdu Personal Details Date of Birth: July 22nd, 1981 Father’s Name: Javed Sardar Khan National ID no:- Religion: Christian Marital Status: Married Children: 2 Children Son & Daughter IVC D.L JAVE-A Pakistan D.L LE- Postal Address: House# 714-A Street# 6, Macca Colony Gulberg 3 Lahore, Pakistan. Current Address: E27/34 House Number 1 Bilal Street Islam Nager Walton Road Lahore Cantt Lahore, Pakistan.