Aura Winters

CONTACT PROFILE Phone:- Resourceful and empathetic, I am a dedicated professional passionate about engaging with others and fostering meaningful relationships. My diligence and attention to detail enable me to excel in untangling complex processes and presenting them clearly and understandably. Email:- With a solid commitment to upholding values of integrity and excellence, I consistently strive to embody these principles in every interaction. As a motivated and collaborative team player, I thrive in fast-paced and dynamic environments, embracing change enthusiastically while continuously seeking opportunities to learn and acquire new skills. My educational background in English and Software Development, coupled with my expertise in JavaScript, HTML, CSS, and more, allows me to bring a versatile skillset to any project or endeavor I undertake. I approach challenges with a positive and open mindset, always seeking innovative solutions and contributing to the team's success. I am eager to contribute my unique combination of interpersonal and technical skills to impact and drive growth in any setting positively. Let's create meaningful solutions and foster a collaborative environment that empowers everyone involved. EXPERIENCE SKILLS • • • • • • • Premium listening skills, engaging and building relationships that inspire. Skilled in using language to help a diverse range of people. Empathetic with an unwavering dedication to creative problem-solving. Energetic and friendly, with strong customer and employee interaction skills. Motivated and collaborative team player, sought after for support. Detail-oriented, delivering top-notch content. Energetic multitasker thriving in fast-paced environments. Kitchen Leader Chipotle - Austin, TX - 2022 – now • Supervise and lead the kitchen team, ensuring adherence to food safety and sanitation procedures. • Maintain quality control by monitoring ingredient quality, cooking methods, and presentation. • Manage kitchen inventory, place orders, and control food and labor costs effectively. • Train new kitchen team members on processes, safety protocols, and food preparation standards. • Ensure compliance with health and safety regulations, fostering a clean and organized kitchen. • Collaborate with other restaurant managers to ensure smooth overall operations. • Contribute to menu innovation and successfully implement new recipes and processes. • Demonstrate quick problem-solving skills during kitchen operations. Contact Resolution Specialist Amazon – Remote Contract - 2020 - 2022 • • Skilled at developing and delivering captivating presentations. Technical Skills: JavaScript, HTML, CSS, Bootstrap, jQuery, Some SQL, Version Control, Visual Code, NetBeans, Oracle, Eclipse, Apache Tomcat, etc. • Provided timely and accurate operational support to thirdparty sellers on Amazon's platform, ensuring their inquiries and concerns were addressed promptly and professionally. • Successfully addressed system issues, improving seller experience by proactively identifying and resolving technical glitches and errors. • Contributed to process improvements by proposing and implementing more efficient procedures for handling seller queries and concerns. EDUCATION • Bachelor of Science in Software Development Bellevue University | Bellevue, Nebraska | October 2023 | GPA: 3.5 the team had access to a reliable knowledge base to deliver consistent and accurate support to sellers. • • Volunteered with the Department of Disability Services Efficiently resolved and followed up on seller cases, maintaining excellent metrics and exceeding performance Bachelor of Arts in English Thomas Edison State College | Trenton, NJ | August 2020 | GPA: 3.7 Associate of Liberal Arts Tarrant County College | Fort Worth, TX | January 2019 | GPA: 3.5 Developed comprehensive internal documentation, ensuring indicators, including response times and customer satisfaction scores. Part-Time Rural Carrier Associate | United States Postal Service | Rhome, TX | 2020 – 2021 • Demonstrate exceptional organizational skills and an aptitude for independent work, efficiently sorting and managing mail with a keen eye for detail, ensuring accurate deliveries and optimal distribution. • Execute mail deliveries on diverse routes promptly and meticulously, surpassing time-sensitive deadlines consistently while upholding a strong commitment to delivering exceptional customer service. • Act as a reliable point of contact for customers, providing proactive and comprehensive assistance by promptly addressing inquiries and resolving intricate issues, fostering positive and lasting customer relationships. • Collaborate harmoniously with team members and supervisors, contributing to a cohesive work environment through effective communication and cooperation, ultimately bolstering overall team efficiency. • Exhibit a high level of professionalism and a strong sense of responsibility, ensuring the security and confidentiality of sensitive mail and packages during delivery.