Aura Maria Tatiana Urtecho Ortiz

AURA URTECHO SUMMARY Enthusiastic and quick-learning individual eager to contribute to a dynamic team. Dedicated and proactive with a strong work ethic. Versatile and adaptable individual with experience in customer service. Developed strong relationships with customers by understanding their needs and providing tailored solutions. Provided top-tier support in a fast-paced environment, ensuring timely assistance with product and service inquiries Resolved customer complaints by identifying the root cause and implementing effective solutions Eager to contribute to a positive customer experience and learn from a dedicated team WORK EXPERIENCE Appointment setter | soft sales agent Optical BPO| Stanton Optical | July 2024 - March 2025 Customer Service Agent Optical BPO| Stanton Optical | april 2024 - July 2024 Customer Service Agent webhelp- Disney+ | july 2023- December 2023 Onsite QA Follow-up Managua Callcenter | april 2022- march 2023 Customer Service Agent Managua Callcenter | february 2022 - april 2022 Freelance photographer Tiendas SIMAN | september 2021 - december 2021 social service ANSNIC Asociación Nacional de sordos de Nicaragua | october 2019 - december 2020 EDUCATION February 2015 - November 2018 Graduated with a Bachelor of Science and Letters National Polytechnic University | Current Graphic Design ADDITIONAL INFORMATION Skills: Excellent Communication Skills, Team Collaboration, Multitasking in a Fast-Paced Environment, Attention to Detail. Languages: English, Spanish Tools: Slack, Google work space, Adobe suit