Aura Eleonor Marimon

AURA ELEONOR CORDOVA MARIMON #34 Pansol Street (Tuazon side), Barangay Pansol, Old Balara, Quezon City 1108 Contact Numbers:- /- Email Address:-Skype ID: auraeleonor EDUCATION BACHELOR OF SCIENCE IN NURSING Capitol Medical Center Sto. Domingo Ave., Quezon City Graduated – April 4, 2008 ACHIEVEMENTS/ AWARDS Graduated with Honor - with a General Weighted Average of 1.94 BSN Class 2008 SEMINARS/ TRAININGS CALL CENTER BASICS SEMINAR Sofia Consultancy, Review and Training Center Unit 601. 6th floor. Pacific Corporate Center, 131 West Ave., QC ENGLISH PROFICIENCY/ FINISHING CALL CENTER COURSE English Chatroom, Incorporated 339 Shaw Blvd., Cor. Gomezville, Mandaluyong City October 22 to November 22, 2008 WORK EXPERIENCE Teleperformance |Edsa Ortigas Site BPO Specialist / Customer Service Representative US Account: Sprint August 17,2010 up to April 2011 Accenture | Eastwood site Technical Support Specialist / Service Desk / IT Helpdesk Project: Avanade Global Helpdesk Sept 12, 2011 to August 2015 - Create tickets for all incidents reported to the Avanade Global Help Desk mailbox, chat or OCS Voice Monitor network alerts and create tickets as needed. Utilize alert KB to promptly resolve alerts. Identify trends or patterns in the data alerts and resolve or escalate to Tier 2 as defined in the team’s handbook Create KB articles Courteously provide front line service and communications to customers for all operational support activities Manage customer expectations for owned incidents Ensure tickets are resolved and closed in a timely manner based on priority Follow prioritization guidelines Adhere to all Avanade and Global Helpdesk handbook procedures and policies Ensure a positive experience and perception of the IT department’s capabilities Accenture | Eastwood site ITS Communications Operations Specialists Project: Avanade Tier 2 Operations Team August 2015 up to present