Augustus Etefia

AUGUSTUS ETEFIA, Customer Care Representative Abuja Nigeria| -| Email:- PROFILE SUMMARY Results-driven customer service professional with 3 years of experience as an Inbound Caller, Admin Assistant, Cold Caller, Chat /Phone/Email Support Agent. Skilled in, fostering client relationships, and promoting Sales to drive business growth. Seeking to leverage my excellent communication, customer support abilities to contribute to the success of my team. WORK EXPERIENCE ROLINE CONSULT Customer Care Representative Present 2024 – Till  Initiate conversations with leads  Inbound and outbound calling  Clarification of customer enquiries and product marketing SPIRIT AND LIFE FAMILY BIBLE CHURCH Assistant Music Director  Lead the Sound Ministry  Operator scheduling  Service recording and burning of CD’s, uploading of mp3’s, etc.  Purchasing 2019 – Till Present  Maintenance  Setup/teardown of stage as needed for weekly rehearsals, services and ancillary events  Train incoming volunteers  Aligning with mission/vision of the Music Ministry  Substituting for operators as needed  Assist with Administrative Music Ministry tasks  Produce (or oversee production of) weekend service song slides  Verify song titles and structures  Copy or create slides accordingly SPIRIT AND LIFE FAMILY BIBLE CHURCH Script Writer  2019 – Till Present Manage projects diligently under aggressive deadlines while maintaining editorial integrity and ensuring stories have entertainment and/or educational value.  Update and track progress test in database.  Produce several very successful stage productions posted on YouTube  Contract to write script and present videos for company YouTube channel and advertisement.  Script writing using Final Draft.  Host weekly discussion about current events & write script for fictional radio drama segment.  Volunteer at events Interact with veterans and civilians.  Write articles.  Research and edit online company database. ASO RADIO & TELEVISION Tele-Marketer/OAP  2017 – 2019 Received inbound calls on a daily basis and successfully assisted callers with their inquiries.  Lead producer and editor of an external business advertisement fostering B2B and B2C relationships  Educating callers and other customers on company services, programs and more.  Participated in team meetings and trainings to stay informed about updates and changes.  Actively listened to caller suggestions and handled them courteously and professionally.  Followed up on callers, team members and any issues within my purview through calls, texts and or emails.  Maintained relationships with customers and other stakeholders through exceptional service involving calls, emails, etc. EDUCATION Bachelor of Art: Mass Communication University of Benin – Edo State, Nigeria 2016 CERTIFICATIONS  Columnist at Uniben Report Newspaper SKILLS OVERVIEW  Customer service  B2B  Script Writing  B2C  Advertisement  Negotiation  Phone Support  Problem Solving.  Rapport Building  Leadership  Email Management  Scheduling and appointment  Objection Handling  Critical thinking  Microsoft Office  Google Suite  Cold/ Warm Calling Setting  Experience with Point of Sales(POS)  Intermediate skills in excel and google sheet