Augustine Umunnakwe | Freelancer Resume

AUGUSTINE UMUNNAKWE PROFESSIONAL SUMMARY A versatile remote professional with experience in virtual assistance, content writing, administrative support, customer service, and healthcare. Currently completing an MSc in Mental Health Nursing at Oxford Brookes University, with a strong background in public health, client relations, documentation, communication, and task management. I bring over four years of combined experience across mental health services, freelance writing, customer relationship management, and administrative roles. Skilled in delivering accurate work, meeting deadlines, managing schedules, handling client communication, and supporting organisations remotely. Proficient in Microsoft Office, Google Workspace, Canva, CRM tools, and digital collaboration platforms. I am seeking remote opportunities in virtual assistance, writing, admin support, customer service, data entry, and health-related tasks. SPECIALTY Virtual Assistance • Content & Research Writing • Customer Support • Administrative Support • Healthcare Documentation KEY SKILLS Administrative & Remote Support ● Data entry • Scheduling • Email handling • Document preparation ● CRM management • Appointment booking • Record keeping Writing & Communication ● Content writing • Research writing • Academic writing ● Report writing • Editing & proofreading • Professional communication Technical Competencies ● Microsoft Office Suite ● Google Workspace ● Canva ● Notion, Trello ● Zoom, Teams ● Basic CRM tools Healthcare & Support Skills ● Patient documentation • Emotional support • Care planning ● Recovery-focused support • Medication assistance ● Multidisciplinary collaboration WORK EXPERIENCE Freelance Writer (Remote) | Upwork | 2024 – Present ● Produce research-based articles, academic-style writing, and reports. ● Conduct literature reviews and maintain high accuracy in writing tasks. ● Communicate effectively with international clients and meet strict deadlines. ● Deliver clear, structured, and well-edited content on health, education, and general topics. Mental Health Support Worker | Completely Care | 02/2025 – Present ● Provide person-centred care to children with special needs and adults in rehabilitation. ● Maintain accurate records and contribute to care documentation. ● Communicate professionally with multidisciplinary teams. ● Support clients’ wellbeing, independence, and daily living needs. Mental Health Nursing Student | Phoenix Ward, Mental Health Hospital | 11/2024 – 02/2025 ● Supported patient assessments, documentation, and care planning. ● Collaborated with nurses in medication administration and patient monitoring. ● Maintained detailed clinical records and engaged in MDT meetings. ● Provided emotional support and therapeutic interaction. Healthcare Assistant | Cucumber Recruitment, Oxford | 09/2024 – Present ● Provide care to elderly residents, including daily support and monitoring. ● Assist with documentation and communication with nursing staff. ● Promote dignity, safety, and wellbeing. Healthcare Support Worker | Royal Educare, Bridgend | 09/2023 – 09/2024 ● Supported children with challenging behaviours, ADHD, and learning difficulties. ● Worked across adult and elderly care homes, delivering holistic support. ● Assisted individuals with substance misuse in supported living settings. ● Encouraged independence through meaningful activities. Mental Health Support Worker | Ezeala College of Nursing Sciences & Rehabilitation Centre, Nigeria | 01/2019 – 06/2023 ● Delivered therapeutic and residential support to individuals with cognitive and behavioural challenges. ● Assisted with medication and maintained confidentiality and dignity. ● Documented daily routines, incidents, and patient progress. Customer Relationship Manager | Ezeala College of Nursing Sciences, Nigeria | 02/2017 – 12/2018 ● Managed student enquiries, handled documentation, and supported administrative tasks. ● Provided high-quality customer service and maintained internal records. ● Assisted new applicants, improving satisfaction and engagement. Healthcare Support Volunteer | Kingeo Diagnosis, Owerri | 01/2023 – 05/2023 ● Provided emotional support and assisted mental health professionals. ● Worked on awareness activities and assisted with record management. Student Medical Laboratory Scientist | Femm Medical Diagnostics | 2017 – 2018 ● Managed specimens, documentation, and laboratory systems (LIMS). ● Maintained equipment and ensured accuracy in sample handling. EDUCATION MSc Mental Health Nursing — Ongoing Oxford Brookes University, Oxford MSc Public Health — 2024 University of South Wales, UK BSc Medical Laboratory Science — 2020 Imo State University, Nigeria CERTIFICATIONS ● First Aid • BLS • ACLS ● Mental Health Awareness ● Physical Intervention Training ● Epilepsy Training ● Manual Handling ● Basic Observations PROFESSIONAL MEMBERSHIP ● Royal College of Nursing ● Mental Health First Aider England ● Medical Laboratory Science Council of Nigeria (MLSCN) REFERENCES Available upon request.