Augustine Umunnakwe

I am a results-driven Customer Service Professional and Virtual Assistant with strong experience handling both inbound and outbound calls, as well as cold calling and appointment setting. I specialize in helping businesses improve customer satisfaction, manage daily operations efficiently, and convert leads into booked appointments and long-term clients. With a people-first mindset and a performance-oriented approach, I consistently deliver value in fast-paced, customer-facing environments.

I have hands-on experience managing high-volume inbound calls, responding to customer inquiries, resolving issues, and providing timely, accurate information across phone, email, and chat channels. I am skilled at de-escalating concerns, handling complaints professionally, and ensuring every customer interaction reflects the company’s standards. My ability to multitask, listen actively, and communicate clearly allows me to maintain excellent service quality even under pressure.

On the outbound side, I have proven experience with outbound calling, cold calling, lead qualification, and appointment setting. I am confident initiating conversations, building rapport quickly, overcoming objections, and booking quality appointments that convert. I understand the importance of call structure, tone, and persistence, and I consistently work toward targets and KPIs while maintaining a respectful and customer-focused approach.

As a Virtual Assistant, I support business owners and teams with administrative and operational tasks, including email and calendar management, CRM updates, data entry, research, and task coordination. I am highly organized, tech-savvy, and comfortable working with CRM systems, Google Workspace, and various communication tools. I take ownership of tasks, prioritize effectively, and adapt quickly to new systems and workflows.

I hold a BSc in Information Technology, which strengthens my problem-solving ability and enables me to work efficiently with digital tools and software. I am reliable, proactive, and open to remote and shift-based roles, including international time zones. What sets me apart is my strong work ethic, attention to detail, and commitment to delivering excellent customer experiences while supporting business growth through effective inbound and outbound communication.

I am seeking opportunities where I can contribute my customer service expertise, virtual assistance skills, and outbound calling experience to a results-oriented team or growing business.