OKONKWO AUGUSTINE
Bonsaac, Asaba Delta State, Nigeria-| -
SKILLS
VIRTUAL ASSISTANCE | PARTNERSHIP SPECIALIST | RELATIONSHIP MANAGEMENT | CUSTOMER RELATIONSHIP MANAGER | ACCOUNT MANAGER | COMMUNITY MANAGER
SUMMARY
I'm a dynamic professional with a strong relationship management, negotiation, and cross-functional collaboration background. I have a proven track record in managing key accounts, handling high-level administrative responsibilities, and driving business growth through strategic partnerships. I'm adept at communication, project management, and data analysis to deliver successful partnerships that align with organizational goals.t, and data analysis to deliver successful partnerships that align with organizational goals.
PROFESSIONAL EXPERIENCE.
Seao Ltd, Partnership Specialist.
Built and maintained relationships with external vendors, successfully negotiating favorable payment terms.
Developed and presented partnership proposals, contributing to the improvement of business collaborations.
Collaborated with cross-functional teams, including department secretaries, to streamline administrative operations and optimize workflows.
Managed client relationships and provided key support, ensuring positive communication and professional service.
Documented customer interactions, sales, and concerns, utilizing CRM tools for accurate record-keeping and client management.
Ensured confidential handling of business and client information, safeguarding sensitive partnership data.
Prepared clear, professional presentations and reports, showcasing partnership progress and strategic plans.
Conducted thorough research and data entry to support executive decision-making and foster strategic partnerships.
Handled confidential records with precision, ensuring secure and efficient data management for partnership-related documents.
Enhanced communication between departments and external partners, improving collaboration and team productivity.
Assisted in organizing meetings, presentations, and events to strengthen partnerships and support business objectives.
Relationship Building: Proven ability to foster strong partnerships and manage client relationships.
Negotiation and Sales: Skilled in negotiating favorable terms with partners and driving long-term agreements.
Communication: Clear, professional communication across all levels of an organization and with external partners.
Project Management: Ability to manage multiple projects and partnerships simultaneously, delivering successful results.
Strategic Thinking: Expertise in aligning partnership goals with business objectives for optimal growth.
Data Management: Proficient in CRM systems (e.g., HubSpot, Trello) for tracking and managing partner relationships.
Presentation Skills: Competent in preparing and presenting detailed reports and partnership proposals.
Cross-Functional Collaboration: Effective in working with internal teams to execute partnership agreements smoothly.
Softfield Solution, Customer Support & Tech Sales.
Increased client satisfaction by building strong relationships and promptly addressing their needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
Successfully resolved escalated issues, preventing potential loss of valuable clients and maintaining positive relationships.
Collaborated with the sales team to identify potential upsell opportunities and expand the client base.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Negotiated and closed long-term agreements with new clients in assigned territory.
Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions.
Supervised a team of customer service representatives, fostering a positive work environment focused on teamwork.
Reduced customer complaints by proactively addressing issues and implementing effective solutions.
Set appointments with salespeople and potential customers to generate interest in products and services.
Conducted product and service training and client onboarding to ensure smooth transitions.
Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Presented compelling proposals to prospective clients, securing high-value accounts for the organization.
EDUCATIONAL BACKGROUND.
Delta State University, Ozoro. Aug 2006 - Oct 2011
Higher National Diploma in Computer Science
University of Science and Technology Enugu State Nigeria
Bachelor in Science Education Sept 2016 -Nov 2021
CERTIFICATIONS.
Customer Service: Problem-Solving and Troubleshooting
CRM Basics: Unlock Business Growth Through Relationships
Customer Experience: Service Blueprint
IT Support for a Hybrid Workforce
Career Essential in Cybersecurity, Career Essential in System
