Augustina Ulumma Ukachukwu

Results-Driven Customer Support specialist & sales coordinator, | E-commerce -Shopify support | SaaS - customer support | Technical Assistant | Passionate about customer Experience.

​I help businesses stay organized, responsive, and ''growth-focused'' by delivering ''high-level'' administrative and customer support. i excel at resolving complex customer issues across Email, live chat & phone, while seamlessly coordinating sales activities and appointment scheduling to drive business growth. Whether you need a calm professional to handle complex customer inquiries or a technical assistant to manage your digital workflows, I provide the ''Reliability'' your team needs to scale.

​How I Can Help Your Business:

​Omnichannel Support: Expert management of Email, Live chat, and Phone

communication. sales support and follow-ups, I handle every interaction with professionalism and empathy to drive customer satisfaction.

Sales support, lead follow-ups, Cold calling (Telemarketing) Lead generation

E-commerce Shopify support : Order processing, returns & refunds, shipping & tracking, product inquiries, and account management. I am proficient in using Gorgias & Zendesk to manage centralized tickets, handle order fulfillment tracking, and process refunds.

SaaS: Customer support and Sales- Onboarding, account assistance, Upselling troubleshooting, and user guidance.

​Administrative Excellence: Proactive calendar management, email organization, and task coordination to keep your daily operations running like clockwork.

​Technical Agility: Recently IT Support trained and proficient in modern CRM tools, ticketing systems, and remote digital workflows.

Core Expertise:

Multi-Channel Customer Support

• Handle inquiries across Email, Chat, Phone, and Social Media

•Sales Support: inbound and outbound sales, Sale coordinating, Appointment setting, lead generation, lead follow up, Cold calling, Telemarketing

• Maintain organized ticket workflows and response systems

• Ensure customer satisfaction through timely and professional communication

Calm under pressure.

Tools & Systems Familiarity:

• Email, phone, live chat

• Practical experience with Shopify Admin, Gorgias CRM, Freshdesk, Zendesk Hubspot and general CRM/ticketing platforms through structured learning and workflow simulations.

• Collaboration tools slack, Google workspace, Microsoft teams.

• Appointment Scheduling - Google meet, Zoom, calendly

• Sales support - Telemarketing, lead follow-ups, cold calling

Issue Resolution & Ticket Management

• Resolve complex customer concerns efficiently
• Document and track interactions professionally
• Escalate and follow up to ensure full resolution

Customer Retention & Relationship Management

• De-escalate challenging situations
• Provide alternative solutions to reduce revenue loss
• Build long-term loyalty through proactive communication

Are you looking for a customer support specialist one who can retain your customers and drive customer satisfaction which leads to business growth,

Let's connect 🚀