Augustina Ulumma Ukachukwu

Customer Support & Sales Specialist | Cold Calling | CRM & Lead Follow-Up | Appointment Setting

I help businesses not only generate leads but also deliver excellent customer experiences that turn prospects into loyal customers.

Over the years, I’ve supported clients across industries including Real Estate, production companies, and service-based businesses—handling both sales and customer support across multiple channels. I am also up-skilled in the SaaS and E-commerce sectors to enable high-quality support and growth.

Here’s how I can support your business:

✔️ Cold calling and outbound prospecting

✔️ Lead follow-up and nurturing

✔️ Lead qualification and CRM management

✔️ Appointment setting and calendar scheduling

✔️ Customer support via Email, Live Chat, and Phone

✔️ Handling inquiries, complaints, and product/service questions

✔️ Providing timely, professional, and empathetic responses

✔️ Upselling and customer retention

I’m comfortable engaging with both prospects and existing customers—whether it’s closing a deal, resolving an issue, or ensuring every interaction reflects positively on your brand.

I’ve worked with tools like HubSpot, Zendesk, and other CRM systems to manage pipelines, track conversations, and ensure no lead or

customer is left unattended.

If you're looking for someone who can support your customers, follow up with leads consistently, and help drive revenue, I’m ready to get started.

Let’s work together to turn your leads into loyal customers. Send me a message—I’d love to learn about your project.

Let's connect 🚀