AUGUSTINA AMAUCHECHUKWU NNAJI,
78, Old Otta road,Olota, Abulegba,
Lagos, Nigeria.
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An IT professional with several years’ experience, has worked a variety of roles which included system
Administrator, windows Engineer and various Desktop support roles. Knowledgeable IT professional
demonstrating exceptional communication and leadership skills. Focused on taking a systematic
approach to solving complex system administration issues, End user problems and networking issues.
Has managed a workforce of 18 personnel.
Technical Skill Set
O365 Administration
VMware experience
Active Directory
Cloud computing (Saas)
Data Center and Disaster recovery environment
Exceptional troubleshooter
System migration and support
Customer service specialist
Technical consulting
Software provisioning
Professional Certifications and Training
Microsoft O365
Microsoft One Drive
Microsoft SharePoint
VMware Certified Data Center Virtualization
Cisco Certified Network Associate (CCNA)
VMware Certified Associate Cloud
Work Summary
NETBET ONLINE POOLS LTD (LAGOS, NIGERIA)
Windows System Administrator (March 2019- Current)
Key Responsibilities;
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Provide support of office 2013/2016/365/online applications (word. Excel, PowerPoint,
Access, Outlook, InfoPath, and OneNote
Identified, isolated and resolved technical incidents and problems with applications, add-ins
when migrating end users
Experienced with office 2010 to office 2013/2016/365/online including interaction within
SharePoint
Configuring Windows 2003, 2008 R2, 2012 servers with Application and security policies
Configure and manage VM’s
Knowledgeable of active directory
Knowledgeable of Microsoft Hyper-V
Effectively communicate both orally and in writing to technical and non-technical audience
Experience in designing small enterprise-level solutions upon technical, application and
business requirement.
Provided ongoing operational support of enterprises and network servers ensuring highest
level of system availability
The installation and maintenance/support and optimization of the network servers
Monitored systems to ensure top performance
Logging/resolving the queries of customers and employees
Diagnosing and solving hardware or software faults
Testing and evaluating new technologies
AVANTGARDE MANAGEMENT SERVICES (LAGOS, NIGERIA)
System Engineer (Team lead) (May 2016-Nov 2018)
Key Responsibilities;
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Coordinated the various tasks of system engineer development planning, designing and
integration (including formal testing) and oversaw full transition into production
Worked on various third –party system components and in areas such as: development,
migration, engineering production, operations managed system configuration and its
documentation to make sure planning and execution was run efficiently.
Configured an installed IIS, .NET, and Load Balancing and windows clustering
Cloud Computing
Provided ongoing operational support of enterprises and network servers ensuring highest
level of system availability
The installation and maintenance/support and optimization of the network servers
Monitored systems to ensure top performance perform routine maintenance on systems
hardware and software
CONTACT SOLUTIONS LIMITED (LAGOS, NIGERIA)
Assistant Information Technology Manager [Feb 2016-Apr 2016]
Key Responsibilities;
Assist in the Management of the information systems department, ensuring delivery of
appropriate services in line with SLA
Ensure optimal utilization of information systems resources (Manpower, Budget, IT Equipment)
Identify and prioritize ongoing departmental deliverables
Ensure adherence to the company's information systems policies- change management, IT
security, access control, system administration and operations
Assist in the Management of departmental capital and operational expenditure in line with
Approved budget.
Verify application results by conducting system audit of implemented/installed systems
Preserve assets by implementing disaster recovery and back up procedures
Communicate job expectations, plan, monitor and appraise performance in line with Company’s
Performance Management System for subordinate
Test and verify hardware and support peripherals to ensure they meet specifications and
requirements, analyzing and recording test data for future reference.
Management of IT procurement process and vendor management
CONTACT SOLUTIONS LIMITED (LAGOS, NIGERIA)
Systems Support Engineer, Team Lead (Aug 2014- Jan
2016)
Key Responsibilities;
• Responsible for Installation, migration, configuration & maintenance of enterprise system units,
laptops, LAN, WLAN peripherals in workgroups & domain environment.
• Managed and Maintained IP telephony and PBX server environment, configuration and general
Management.
• Installation/Configuration of Windows Server 2008 R2, AD, DNS & DHCP, SharePoint server
• Configured server virtualization, VMware workstation and HYPER-V
• Managed multiple domain and site, created user accounts and permission.
• Installed, configured and managed AltiGen server for contact center, provisioned IP phones on
the network
• Monitored equipment functionality, made necessary modifications to ensure system operates
in conformance with specifications
• Provided training and support to end-users, Managed vendors
• Evaluated interface between hardware and software in line with operational and
performance requirements of the overall IT system.
CONTACT SOLUTIONS LIMITED (LAGOS, NIGERIA)
Helpdesk Administrator (Jul 2012- Jul 2014)
Key Responsibilities;
Served as the first point of contact for customers seeking technical assistance over the phone
or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Education
Lagos State University, Ojo, Lagos
• B.Sc. Computer Science
New Bethel Model Secondary School, Emene, Enugu state
SSCE
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Awards and Recognition
Best Technology Staff of the Year Award
2015
Best Support Engineer of the Year Award
2014
Bes Employee of the Year Award
2014
Interest
Reading, Listening to Music and Meeting People
References
On Request
