Augustina Clement

Phone:- Email:-Address: Flora Villa Canaries Saint Lucia CAREER OBJECTIVE Energetic Customer Service/Sales Representative with 4 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. WORK EXPERIENCE Sales Representative with Gab Wireless - May 15, 2022- March 15, 2024 Present, promote, and sell products/services using solid arguments to existing and prospective customers • Perform cost--benefit and needs analysis of existing/potential customers to meet their needs • Establish, develop, and maintain positive business and customer relationships • Reach out to customer leads through cold calling • Expedite the resolution of customer problems and complaints to maximize satisfaction • Achieve agreed-upon sales targets and outcomes within the schedule • Coordinate sales efforts with team members and other departments Customer Service/ Sales Representative with KM2 Solutions- July 4, 2021- March 2, 2022 • Selling products and services using solid arguments to prospective customers • Performing cost-benefit analyses of existing and potential customers • Maintaining positive business relationships to ensure future sale Customer/ Sales Representative at Velox Performance - September 3, 2019- June 16, 2021 • Manage large amounts of incoming phone calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid, and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies Independent Contractor for Call Me Caribbean- August 13 2017- July 21, 2019 • Lead Generation • Telemarketing • Appointment Setting • Real Estate • B2B Sales EDUCATION Sir Ira Simmons Secondary School Sir Arthur Lewis Community College ACCOMPLISHMENTS Associate Degree In Hospitality Certificate in Computer Applications Certified Nurse Assistant Skills Fluent in English Proficient in Microsoft Office Outbound/inbound calls/ Chat/Email Experience with different CRMs