Augustina Akpelu

Augustina Wochi Akpelu Ubima Ikwerre LGA, Port Harcourt, Nigeria Phone: - Email:- Professional Summary Detail-oriented and highly organized professional with expertise in Human Resources, Customer Service, Virtual Assistance, Lead Generation, and Appointment Scheduling. Proficient in Microsoft Office Suite, Google Workspace, CRM Software (HubSpot, Zoho), and scheduling tools like Calendly and Slack. Strong communication, leadership, and multitasking abilities, with a passion for process improvement and organizational growth. Work Experience Human Resources Supervisor Siat Nigeria Limited | March 2024 – Present Payroll supervision and management of employee attendance and overtime records. Full involvement in recruitment, ensuring a smooth hiring process. Overseeing HR responsibilities and employee engagement activities. Ensuring compliance with company policies and procedures. Customer Service Representative & Virtual Assistant Freelance | October 2023 – February 2024 Provided exceptional customer support via email, chat, and phone. Scheduled appointments using Calendly, Google Calendar, and Microsoft Outlook. Managed data entry and CRM updates in HubSpot and Zoho. Assisted clients with administrative tasks, ensuring smooth daily operations. Lead Generation Specialist Freelance | August 2022 – September 2023 Identified potential clients through market research. Used LinkedIn Sales Navigator, Apollo.io, and ZoomInfo for prospecting. Scheduled and coordinated meetings between clients and sales teams. Maintained client database and followed up on leads. Appointment Scheduling Specialist Freelance | June 2021 – July 2022 Coordinated and managed appointment schedules for clients. Utilized tools like Calendly, Google Calendar, and Microsoft Outlook for efficient scheduling. Communicated with clients to confirm and reschedule appointments as needed. Ensured smooth calendar management and workflow optimization. Education Imo State Polytechnic, Omuma, Imo State 2020 – 2022: Higher National Diploma in Public Administration (In Progress) 2017 – 2019: National Diploma in Public Administration Certifications & Courses Fire Fighting Basic Course – Institute of Safety Professionals of Nigeria (April 2017) Skills Development Workshop for Administrative & Personnel Officers – Industrial Training Fund (June 2021) Effective Time Management – Siat Nigeria Limited (May 2021) First Aid at Work – Nigerian Red Cross Society (May 2022) Technical Skills & Tools Customer Service Tools: Zendesk, Freshdesk, LiveChat CRM & Lead Generation: HubSpot, Zoho, LinkedIn Sales Navigator, Apollo.io Administrative & Virtual Assistance: Google Workspace, Microsoft Office Suite, Slack, Trello, Notion Appointment Scheduling: Calendly, Google Calendar, Microsoft Outlook Data Entry & Processing: Excel, Google Sheets, QuickBooks