Auguster Okolie

AUGUSTER-NKECHI OKOLIE Email:-| Phone: - Ready to Work: Remotely PROFESSIONAL SUMMARY Results-driven Office Administrator with strong problem-solving skills, exceptional communication abilities and a customer-focused approach. Adept at personnel management, customer service and office operations. Proficient in ICT, Microsoft Office and business reporting. Passionate about optimizing business operations and enhancing customer experience in a reputable global organization. CORE SKILLS & COMPETENCIES Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) & Google Suite Strong oral and written communication skills Excellent office management and administrative expertise Strategic planning and organizational skills Customer service and client relations management High level of accuracy and attention to detail Ability to multitask in a fast-paced environment Analytical thinking and problem-solving Discretion and confidentiality in business operations Adaptability to industry trends and technology advancements EDUCATION B.Sc. Mass Communication Second Class Upper Division, Novena University, Delta State, Nigeria (2017) PROFESSIONAL EXPERIENCE Customer Service Agent | VAT Shipping (Remote, USA) | Jul 2020 – Feb 2025 Job Responsibilities: Conduct outbound calls to existing customers, promoting new products and services, increasing upsell revenue by 20%. Address customer inquiries, resolve issues, and provide detailed product information, improving customer satisfaction ratings by 15%. Consistently meet and exceed weekly and monthly call quotas, earning recognition as a top-performing team member. Collaborate with cross-functional teams to analyze customer feedback and contribute to product improvement initiatives. Chat Specialist/Account Manager | ProParcel Logistics |Mar 2018 – Jun 2020 Job Responsibilities: Managed client communications via chat, email, and phone, ensuring prompt and professional responses. Assisted potential clients by providing product and service information, guiding them through the decision-making process. Maintained accurate records in the CRM system, tracking customer interactions and ensuring follow-ups. Worked closely with internal teams to resolve customer issues and improve service delivery. Supported customers with logistics-related inquiries, offering personalized solutions and upselling relevant services. Ensured high customer satisfaction by addressing concerns efficiently and proactively identifying their needs. Pre-Qualification Specialist | Outsource Global | Sep 2016 – Jan 2018 Job Responsibilities: Handled high-volume inbound and outbound calls, assisting American citizens in qualifying for social security disability benefits. Accurately documented claimants' details, ensuring 100% compliance with company data entry standards. Successfully transferred qualified applicants to specialists, boosting application completion rates by 30%. Provided expert guidance on eligibility requirements, enhancing the overall customer experience. Administrative Officer (Intern) | TOTAL E&P, Nigeria | Aug – Aug 2016 Job Responsibilities: Managed external communications with clients and internal stakeholders, streamlining workflow efficiency. Assisted in office administration and documentation, improving record management efficiency. Assisted in HR functions, including staff coordination and training assistance. Contributed to internal process optimization and compliance tracking. Supervised administrative staff and field personnel, ensuring timely project tracking and reporting. ADDITIONAL INFORMATION Fluent in English Passionate about customer relations and business process optimization Committed to continuous learning and professional development