Augusta Gilbert Okoye

Hello and welcome to my profile 🤩.

With extensive experience as a Customer Support Specialist, I have consistently delivered top-notch customer support to clients globally. I possess a comprehensive understanding of collaboration software such as Slack and Teams, enabling seamless communication with team members.

Additionally, I am well-versed in utilizing CRMs like Hubspot, Intercom, Freshdesk, and Zendesk to effectively manage and leverage customer data, ensuring a smooth customer journey from initial contact to purchase.

In my previous position, I was recognized for my exceptional communication skills and collaborative approach. My adeptness at multitasking and prioritizing tasks sets me apart, allowing me to swiftly address customer issues and concerns while maintaining a thorough knowledge of company products and services. I am diligent in documenting customer interactions and transactions for future reference.

What I have to offer:

• Confidently and professionally addressing customers' inquiries via phone, email, and chat promptly - Exceeding performance goals and customer satisfaction targets with ease

• Accurately and efficiently recording customer interactions and transactions in the database

• Proactively upselling your services and products while staying true to your brand identity

• Demonstrating strong troubleshooting and problem-solving skills - Displaying empathy and a thorough understanding of customers' needs

Why Choose Me?

I possess extensive experience as a Customer Support Specialist, proficient at managing a substantial influx of incoming calls and adeptly identifying and addressing customers' needs to ensure their satisfaction.

I am dedicated to fostering enduring, trust-based relationships with customers, as I firmly believe that exceptional customer service is the cornerstone of brand loyalty.

By engaging my services, you are not merely enlisting a freelancer; rather, you are securing the commitment of a proactive, creative professional deeply vested in your success. I am unwavering in my dedication to delivering exceptional, dependable, and top-tier service.

I welcome the opportunity to discuss your needs and explore how my expertise can benefit your company.

Should you be inclined to proceed, please feel free to reach out at your earliest convenience.

I eagerly anticipate the prospect of our discussion.