Audu Bako Vera

s Audu-Bako Vera Profile A highly motivated and detail oriented Customer Service Representative with over four years of experience in delivering exceptional customer service in fast paced environments. Adept at managing high volume calls, resolving customer inquiries and providing tailored solutions, Details Abuja Nigeria (-- EXPERIENCE SKILLS CUSTOMER SERVICE REPRESENTATIVE AT BUSH DIGITAL CAMERA STORE ​Communication Skills. MARCH 2022-PRESENT • Greet and assist customers with product inquiries, offering expert advice on cameras, lenses, and accessories. • Handle cash, credit, and debit transactions accurately, ensuring a ​Customer Service ​Effective Time Management ​Customer Relationship Management smooth checkout process. ​Customer End-user Software • Resolve customer complaints and issues promptly, maintaining high ​ levels of customer satisfaction. • Maintain up-to-date knowledge of new products and technologies in the camera industry. LANGUAGES English CUSTOMER SERVICE REPRESENTATIVE at NAYTIFBOX LOGISTICS. FCT ABUJA. MAY 2021-DECEMBER 2021 • Collect and deliver parcels and documents to various locations within specified timeframes. • Plan and follow the most efficient routes to ensure timely deliveries. • Verify delivery information and ensure the correct parcels are delivered to the right addresses. • Maintain accurate delivery logs and reports. • Conduct regular maintenance checks on the delivery motorcycle to ensure safety and reliability. • Communicate with dispatchers and customers to provide updates on delivery status. CUSTOMER SERVICE REPRESENTATIVE at THE TRENDY VILLA, FCT ABUJA November 2020 - April 2021 • Handle customer inquiries via phone, email, and chat, providing timely and accurate information. • Resolve customer issues and complaints efficiently, ensuring high levels of satisfaction. • Maintain detailed and accurate records of customer interactions and transactions. • Collaborate with team members to improve processes and enhance service quality. Education October,2018 BA, University of Benin