Audu Abass

AUDU ABASS -| https://www.linkedin.com/in/audu-abass-1121a395| Skype ID: auduabass | - SUMMARY  Results-driven professional with extensive expertise in operations management, lead generation, sales, web development, and customer service.  Proven track record in optimizing processes, automating workflows, managing client relationships, and driving business growth. Skilled in team coordination, content creation, SEO, and performance tracking.  Strong background in financial reconciliation, process improvement, and increasing efficiency across diverse industries. EDUCATION KOGI STATE UNIVERSITY – AYANGBA, NIGERIA Bsc- Sociology WORK EXPERIENCE Transaction Cordinator | PA February 2025 - Present myrealtorerica| Part-Time | Remote  Oversee real estate transactions from contract to closing.  Ensure all documents are complete, accurate, and submitted on time.  Communicate with clients, agents, lenders, and other stakeholders.  Track transaction progress and resolve any issues that arise.  Maintain compliance with real estate regulations. Administrative Assistant January 2025 - February 2025 MCWEN | Freelance | Remote  Provide administrative support and improve system efficiency  Assist volunteers, including Local Coordinators.  Help implement strategies and program guidelines.  Promote membership engagement and customer service.  Build relationships with members, partners, and stakeholders.  Support long-term planning and operational growth. Growth Consultant | Operations Coordinator December 2024 - February 2025 Daiki Media | Part-time | Remote  Led daily operations, managed client relationships, and coordinated with VAs to ensure efficiency and satisfaction.  Optimized conversion rates through improved website content, ad copy, and marketing strategies, including SEO and PPC ads.  Managed inquiries, bookings, and metrics while producing and reviewing 100+ SEO-optimized articles monthly.  Expanded business by generating leads and acquiring new clients daily.  Fostered team engagement, ensured accountability, and tracked tasks via ClickUp and WhatsApp.  Designed and implemented automated marketing campaigns in GHL, including email sequences and SMS reminders, reducing manual follow-ups by 30%. Social Media and BigCommerce Guru July 2024 – December 2024 TUDS (The Ultimate Design Store) | Part-time | Remote  Boosted engagement by 25% and follower growth by 30% through strategic content creation and community management.  Enhanced user experience and increased conversion rates by 20% via store optimization and effective product listings.  Developed and managed engaging content for social media platforms and BigCommerce.  Improved performance tracking by 15% through data-driven insights and regular reporting. Sales Operations Agent February 2024 - August 2024 Nerdpower – Gilbert, Arizona (Remote)  Managed 300+ solar design requests and improved design efficiency by 15%.  Handled 150+ calls weekly with a 98% satisfaction rate.  Reduced contract amendment processing time by 20%. Lead Generation Specialist | Web Developer August 2023 - January 2024 Intelcapitol – Arizona, (Remote)  Managed calendars, executed email marketing campaigns, and handled communication tasks.  Maintained a 98% customer satisfaction rate and improved processing time by 20%.    Generated performance reports and prioritized correspondence. Identified and qualified potential leads through research, outreach, and data analysis, increasing sales team efficiency. Designed, developed, and maintained the company website, integrating lead capture tools and optimizing SEO to boost traffic.  Collaborated with cross-functional teams to align web and lead generation strategies, ensuring seamless execution of campaigns. Reconciliation Specialist (AR/AP) April 2021 - July 2023 Smile Communications|Ikoyi  Reconciled cash sales worth over ₦50 million monthly and resolved 95% of issues within one week.  Managed a team, reduced overdue balances by 15%, and coordinated chargeback responses. Sales Administrator April 2019 - March 2021 Smile Communications|Ikoyi  Oversaw cash collection, stock supply, and distribution, reducing stockouts by 25%.  Managed cash collection from 20+ sales channels, ensuring 100% accuracy.  Prepared daily reconciliation reports, providing accurate financial insights Retail Assistant May 2016 - March 2019 Smile Communications|Ikoyi  Increased sales by 35% through upselling and achieved monthly sales targets.  Managed daily sales activities, achieving monthly targets consistently.  Implemented escalation processes on JIRA, improving issue resolution time by 40%.  Assisted in preparing sales reports and analyzing performance data to inform future sales strategies. Operations Manager January 2016 – April 2016 Advocate Dental Lab | Accra, Ghana  Improved case handling and dispatch accuracy by 20% through efficient packaging and waybill preparation.  Enhanced client satisfaction by 25% by implementing proactive communication and feedback collection processes.  Streamlined operational workflows, ensuring timely delivery and reducing order errors.  Collaborated with cross-functional teams to address client needs and maintain quality standards. Secretary November 2015 - January 2016 Emerald Chambers, Nigeria  Modernized administrative processes using tools like Google Workspace and Slack, increasing efficiency by 30%  Managed executive schedules and handled correspondence to ensure smooth operations.  Organized meetings, prepared agendas, and maintained accurate and up-to-date office records. Administrative Assistant November 2014 – October 2015 National Youth Service Corps | Umu-Nneochi, Abia, Nigeria  Modernized administrative processes using tools like Google Workspace and Slack, increasing efficiency by 30%.  Coordinated daily office operations, including scheduling, correspondence, and maintaining accurate records.  Prepared reports and documentation to support program activities, ensuring compliance with organizational standards.  Provided frontline support to stakeholders, resolving inquiries promptly and professionally. Sales Representative January 2013 - May 2013 Adron Homes and Properties Limited | Ikeja  Drove sales growth by 25% through proactive lead follow-up and client relationship management.  Assisted clients in identifying property solutions that aligned with their needs and budget.  Successfully closed deals by presenting tailored offers and building trust through personalized communication. CERTIFICATION & ACHIEVEMENT Certified Customer Service Professional (ACICRM) | 2015 CSM Fundamentals CustomerSuccessU.org | 2024 Power Start in Project Management 3.0 Udemy | 2024 Spearheaded the implementation of digital tools, enhancing administrative efficiency by 30%. Contributed to a 1500% increase in comparable phone sales at Smile Communications. Managed a ₦2 million budget, expanding brand presence and increasing revenue by 30% within three months. Reduced customer churn rates by prioritizing customer service and promptly addressing issue Onboarded new payment gateways, reducing failed transactions and streamlining reconciliation processes. SKILLS & TOOLS        Data Analytics (SPSS, Project R) Administrative support  Operations Management  Automation  GoHighLevel(GHL),ClickUp, BigCommerce Mailchimp,Canva,Meta Business  Suite,Omnisend   INTERESTS  Nature & Wildlife Conservation  LANGUAGES  English - Expert  Financial-reconciliation (AR|AP) Strategic Planning Lead Generation & Sales Client-Relationship Management QuickBooks Xero, Sales, Trello Rently.TenantCloud, MLS Women Empowerment       Project Coordination Team Leadership & Engagement Web Development Marketing & SEO GoogleWorkspace,Slack,Microsoft Excel  Regional Development