Audrine Pheonah Ingasian

AUDRINE PHEONAH INGASIAN P.O BOX-, Nairobi. EMAIL:- TEL:- A. PROFILE Highly productive and industrious, hands-on professional with successful accomplishments and a multilayer of skills in sales and marketing, customer management, project planning and management, administration, monitoring and evaluation, research and data management. B. CORE COMPETENCIES.        Great experience in sales and marketing. High performance in delivering sales target and improving business growth. Experience in customer management, i.e. customer query management, promoting customer excellence and obsession. Excellent communication skills to assist in generating good working relationships both for internal and external customer. Great skills and knowledge in project management software; Ms Project, GanttPro and Worksheet, Immense understanding and skills in agile methodologies, Scrum and Lean. Excellent statistical skills in collection and analysis of data to generate information necessary for management decisions. Knowledge of corporate documentation and dispatch thereof, of relevant administrative decisions. A great team player and brand mobilizer. D. ACADEMIC SUMMARY.    2016 - 2020 - Bachelor of Science in Project Planning and Management (Second class honours upper division) - University of Eldoret. 2012 - 2015 - Award of Kenya Certificate of Secondary Education. Mean grade B+ - Kahuhia Girls' Highschool. 2004 - 2011 - Award of Kenya Certificate of Primary Education. Mean grade 382 marks - Nairobi Pentacostal Church Academy. E. WORK EXPERIENCE October 2022 - Current : Direct Sales Representative - Kenya Commercial Bank (KCB), Ngong, Kajiado County.  Responding to customer calls regarding service questions and general customer concerns. Seeking customer feedback on bank products. Promoting customer obsession and enhanced customer experience.  Engaging new to bank clients through sources such as agressive market activations, seminars, and conferences.  Enhancing business growth through the sale of bank products i.e Onboarding clients by opening personal and business accounts. Ensuring that the clients transact and are active on the online platforms.  Driving insurance at the branch through sale of insurance products and providing assistance in raising of claims by customers.  Generation of sales reports, individual line performance, and sales target management.  Reviewing of clients accounts for appraisal of loan facilities. Proper verification of loan files for those undertaking facilities.  Conducting periodic visits to business premises to ensure efficient and effective use of bank products, to avoid high levels of dormancy.  Ensuring strict compliance of bank policies and conducting due diligence in driving towards Anti Money Laundering awareness. July 2022 - September 2022 : Sales Officer - Platinum Credit Limited, Ngong.  Formulating sales strategies and ensuring sales targets are met. Mapping potential customers and generating leads for the company.  Preparing forecasts, sales budget and reports including activity, follow ups and closings.  Collecting market intelligence, performing monitoring and evaluation of market performance of Platinum products ; logbook loans, asset financing, and insurance premium financing.  Reviewing sales performance on a weekly, monthly and quarterly basis with the ain of meeting or exceeding targets.  Verification of loan files and counter checking to ensure that all supporting documents attached is sufficient to process the loan. 2018 : Project Sales Officer, Telkom Kenya.        Sell of Telkom products, i.e. lines, voice and data bundle, Telkom cash(T-kash). Promotion, aggressive market bliss, road show campaigns, postering and distribution of other campaign materials. Market intelligence, competitor's pricing, promotions,infant brands and other campaign activities/activations,i.e.depostering, counter promotions. Customer care-activation and registration of lines, customer queries and feedback management, campaigning detailing to individual or groups of customers. Generation of sales reports, individual line performance, sales target management and monitoring of distribution efficiency. Monitoring and evaluation of market performance of Telkom products through distributors and retailers. Infant brand launch - market survey, product positioning, competitor's pricing structures and recommendation of distribution mode. F. REFEREES 1. Ms. Cynthia Chege Branch manager, KCB Ngong Branch,-,-. Miss. Purity Gikonge Manager, Platinum Credit Limited, Ngong Branch,-. Mr. Nandwa J Musambayi, Project Supervisor, University of Eldoret,-,-.